Key responsibilities:
- Managing the order administration team
- Leading/developing and managing performance of the team
- Handling delays, claims and returns of various orders
- Maximum customer satisfaction
- Hitting monthly and quarterly targets
Personality
- Strong communication and presentation skills
- Good leadership skills
- Ability to organise and motive support staff
- Ability to work in a fast paced and changing dynamics
Specific job skills (desirable)
- Experience with working with large e-commerce platforms
- Experience with EDI implementation/management
- E2E order process management
- Speaks fluent English and German
