Key responsibilities include:
- Oversee daily product operations and logistics, including intake and fulfillment.
- Work cross-functionally to manage and resolve escalations including investigating process gaps and quality oversight.
- Ensure scalability, cost-effectiveness and overall process efficiency.
- Manage operations teams to empower individuals and help solve day-to-day problems.
- Promote a culture of high performance and continuous improvement with a commitment to quality.
- Work closely with the executive team to contribute to the development and implementation of organizational strategies, policies, and practices.
- Develop and track KPIs to measure and manage efficiencies, cost improvements, productivity, and quality.
- Identify and implement technology and infrastructure suitable to the scope and size of the business along with disciplines that underlie a supply chain operation.
- Analyze, formulate and implement systems, policies, and procedures to ensure smooth operation of the business. Continually improve and automate systems.
- Recruit, hire and develop a strong team to meet company objectives.
- Manage relationships with partners and vendors, including developing new relationships and handling escalations.
- Responsible for implementing security and safety controls. Oversee and continually improve security and safety measures with respect to the company's quality, delivery, and cost objectives.
- Ensure all aspects of product supply chain are well developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency.
Specific qualifications include:
- 5+ years of Operations Management experience with inventory/ supply chain/ production in a fast-paced and product, retail, or e-commerce company preferred
- BA degree required
- Experience managing cross-functional team of direct reports, including hiring
- Entrepreneurial spirit/self-starter
- Strong computer skills, including knowledge of ERP systems
- Interest in socially and environmentally responsible organizations and products
