Branch Manager - NL
An international logistics organisation is seeking a Branch Manager to lead and develop one of its key operational locations. This opportunity is suited to an experienced logistics professional with a strong background in freight forwarding and a proven track record of managing branch operations, commercial performance, and customer relationships.
Key Responsibilities
- Lead the overall performance and strategic direction of the branch.
- Drive revenue growth and profitability through business development initiatives and key account management.
- Develop and maintain strong relationships with customers, partners, carriers, and suppliers.
- Monitor branch financial performance, including budgets, P&L responsibility, cost control, and margin improvement.
- Establish and implement operational KPIs to drive service excellence and productivity.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Identify opportunities for process improvement and operational efficiency.
- Collaborate with regional and senior leadership teams on business strategy and growth initiatives.
- Oversee customer service standards and support the resolution of complex operational issues.
- Prepare and present regular operational and financial reports to senior management.
Profile
- Proven experience within the freight forwarding industry.
- Previous experience managing a freight forwarding branch, station, or business unit.
- Strong understanding of air freight, ocean freight, road freight, and customs operations.
- Experience with temperature-controlled logistics or cold chain transportation.
- Demonstrated success in team leadership, performance management, and employee development.
- Strong commercial acumen with experience managing budgets and profit & loss responsibility.
- Excellent knowledge of freight forwarding market dynamics and customer requirements.
- Exposure to international logistics networks and global forwarding operations.
Skills & Competencies
- Strong leadership and people management capabilities.
- Commercially driven with a customer-focused mindset.
- Excellent negotiation and relationship-building skills.
- Strong financial and analytical abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Results-oriented with a focus on operational excellence and continuous improvement.
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