Key Account Manager, Air & Sea Freight

Location: Valencia, Spain

About the Company

Our client is a globally recognised third-party logistics provider, delivering multimodal transportation, freight forwarding, customs brokerage, and supply chain solutions to customers worldwide. With a strong international network and a customer-centric approach, the business supports organisations across a wide range of industries, helping them optimise their global supply chains through innovative air freight, ocean freight, and logistics services.

Due to continued growth within the Spanish market, they are looking to appoint a Key Account Manager based in Valencia to manage and develop a portfolio of strategic Air & Sea Freight customers.

The Opportunity

As a Key Account Manager, you will be responsible for managing, retaining, and growing a portfolio of key customers across Air & Ocean Freight services. Acting as a trusted advisor, you will build strong customer relationships, identify growth opportunities, and ensure the delivery of tailored logistics solutions that support your customers' supply chain objectives.

This position requires a commercially minded professional who enjoys developing long-term partnerships, conducting regular customer visits, and collaborating with operational teams to deliver exceptional service and value.

If you have experience managing freight forwarding customers and are passionate about relationship management, business growth, and customer success, we encourage you to apply.

Duties & Responsibilities

• Manage and develop a portfolio of strategic Air & Sea Freight customers across the Valencia region.
• Build strong relationships with key stakeholders through regular customer meetings and face-to-face engagement.
• Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and responsiveness.
• Conduct quarterly business reviews, performance meetings, and strategic account planning sessions.
• Identify opportunities to increase revenue through cross-selling and upselling of international freight forwarding services.
• Work closely with Air Freight, Ocean Freight, Customs, and Operations teams to deliver effective customer solutions.
• Develop a deep understanding of customer supply chains and proactively identify areas for improvement.
• Monitor account performance, market trends, and operational KPIs to drive continuous improvement.
• Manage customer escalations professionally and collaborate internally to achieve successful outcomes.
• Act as the voice of the customer within the business, ensuring priorities and requirements are understood across all departments.
• Support customer retention initiatives and contribute to long-term account growth strategies.
• Travel regularly within Spain to maintain strong customer relationships and business engagement.

Qualifications

Required

• Minimum 5 years of experience in Key Account Management, Account Management, Business Development, or Customer Success within the freight forwarding or logistics industry.
• Strong understanding of Air Freight and Ocean Freight operations and services.
• Proven track record of managing and growing strategic customer relationships.
• Experience conducting business reviews, commercial presentations, and contract discussions.
• Excellent communication, negotiation, and stakeholder management skills.
• Fluent in Spanish and English.
• Valid driving licence and willingness to travel for customer meetings.

Preferred

• Experience managing multinational or strategic logistics customers.
• Knowledge of customs and international trade processes.
• Additional European language skills would be considered advantageous.

What's on Offer

• Opportunity to join a leading global logistics organisation with strong growth ambitions.
• Exposure to multinational customers and complex international supply chains.
• Collaborative and dynamic working environment.
• Clear career progression opportunities within a global network.
• Competitive salary package, bonus structure, and additional benefits.