Manager, Customer Operations
- Lead and develop a customer operations and parts team through coaching, training, performance management, and employee development.
- Drive exceptional customer service standards across both direct customers and channel partners.
- Oversee order management, customer support, logistics coordination, transportation activities, and issue resolution.
- Partner with sales, engineering, manufacturing, supply chain, and finance teams to ensure seamless customer execution.
- Develop and implement processes that improve operational efficiency, customer satisfaction, and service performance.
- Manage profitability, budgets, transportation costs, and business performance metrics within the parts operation.
- Analyze KPIs, identify growth opportunities, and implement strategies that support revenue expansion and operational improvements.
- Maintain strong relationships with customers, distributors, dealers, suppliers, and key business stakeholders.
- Support continuous improvement initiatives related to customer experience, operational effectiveness, and business growth.
- Ensure compliance with company policies, safety standards, and operational procedures.
- 5+ years of leadership experience within customer operations, customer service, parts, aftermarket, distribution, industrial operations, or related functions.
- Previous experience leading teams and developing employees.
- Strong background managing customer-facing operations in a B2B environment.
- Experience owning operational metrics, budgets, profitability, or business performance objectives.
- Ability to analyze data, identify trends, and make business recommendations.
- Excellent communication, relationship-building, and problem-solving skills.
- Experience working within manufacturing, industrial equipment, heavy machinery, construction, transportation, automation, or related industries preferred.
- Mechanical, technical, or equipment-related exposure is strongly preferred.
- Bachelor's degree preferred or equivalent professional experience.
FAQs
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Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
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