Technical Engineering Manager - Shenzhen
An innovative and rapidly growing technology company is seeking a Technical Engineering Manager - Shenzhen to lead a team of engineers responsible for technical support, product operations, and engineering excellence across a portfolio of smart technology products.
This is a leadership role for an experienced engineering professional who combines strong technical knowledge with team management capabilities, operational discipline, and a customer-centric mindset.
About the Role
Reporting to senior leadership, you will oversee a multidisciplinary engineering team, ensuring the efficient delivery of technical support, operational performance, product troubleshooting, and continuous improvement initiatives. You will act as a critical bridge between engineering, product development, manufacturing, quality, and customer-facing teams.
Job Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a team of technical support and operations engineers.
- Establish performance objectives, technical training plans, and career development programs.
- Foster a culture of collaboration, accountability, and continuous improvement.
Technical Support Management
- Oversee escalation management for complex technical and product-related issues.
- Drive root cause analysis and corrective actions for recurring customer and operational challenges.
- Ensure service excellence through timely resolution of technical issues.
Engineering Operations
- Manage daily engineering operations supporting product deployment, maintenance, and lifecycle management.
- Develop and optimize engineering processes, procedures, and performance metrics.
- Ensure operational readiness and support for new product launches.
Cross-Functional Collaboration
- Partner closely with R&D, Product Management, Manufacturing, Quality, Supply Chain, and Customer Success teams.
- Provide technical expertise to support product improvement initiatives and business growth objectives.
- Facilitate communication between global and regional stakeholders.
Customer & Partner Support
- Support strategic customers, channel partners, and system integrators on technical matters.
- Participate in major customer engagements and critical issue resolution when required.
- Ensure high levels of customer satisfaction through proactive support strategies.
Job Requirements
- Bachelor's degree or above in Electronics Engineering, Electrical Engineering, Computer Engineering, Automation, Telecommunications, or related disciplines.
- 8-10 years of engineering experience, with at least 3 years leading technical support, engineering operations, field application engineering, or customer engineering teams.
- Experience within one or more of the following sectors:
- Smart Devices
- IoT Solutions
- Consumer Electronics
- Smart Home Technologies
- AI Hardware
- Industrial Automation
- Connected Products
- Strong understanding of hardware, firmware, software troubleshooting, and product lifecycle management.
- Experience managing cross-functional engineering projects and operational initiatives.
- Proven leadership experience managing engineering teams in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Fluent Mandarin and business-level English.
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