Key Account Manager - Air & Sea Freight
Key Account Manager, Air & Sea Freight
Location: Paris, France
About the Company
Our client is a leading global logistics and supply chain solutions provider, operating across international air freight, ocean freight, customs brokerage, and multimodal transportation services. With a strong presence across Europe, the Americas, and Asia, the business partners with multinational customers to deliver efficient, technology-driven supply chain solutions that support international trade and business growth.
As part of its continued expansion in France, the company is seeking a Key Account Manager based in Paris to manage a portfolio of strategic freight forwarding customers and support further commercial growth within the region.
The Opportunity
As a Key Account Manager, you will be responsible for developing and growing relationships with key customers across Air & Sea Freight. You will act as a trusted advisor, ensuring customers receive exceptional service while identifying opportunities to expand existing business and deliver additional value through tailored logistics solutions.
Working closely with operational and commercial teams, you will play a critical role in customer retention, revenue growth, and overall account performance.
This position is ideal for a commercially focused logistics professional who enjoys building long-term partnerships, engaging with senior stakeholders, and driving strategic growth within complex customer environments.
Duties & Responsibilities
- Manage and develop a portfolio of key Air & Ocean Freight customers across the Paris and wider Northern France region.
- Build strong relationships with decision-makers and key stakeholders through regular meetings and customer visits.
- Serve as the primary commercial contact for assigned accounts, ensuring high levels of customer satisfaction and retention.
- Conduct strategic business reviews and performance meetings to identify opportunities for continuous improvement and growth.
- Develop account plans and execute customer-specific growth strategies.
- Identify opportunities to increase revenue through additional freight forwarding, customs, and supply chain solutions.
- Collaborate closely with Air Freight, Ocean Freight, Operations, and Customer Service teams to ensure seamless service delivery.
- Analyse account performance, profitability, and market opportunities to support commercial decision-making.
- Lead negotiations related to renewals, pricing discussions, and commercial agreements.
- Manage customer escalations and service challenges, ensuring timely resolution and maintaining strong customer relationships.
- Act as the voice of the customer internally, driving alignment between customer expectations and operational capabilities.
- Travel regularly throughout France to strengthen relationships and support strategic customer initiatives.
Qualifications
Required
- Minimum 5 years of experience within Key Account Management, Business Development, Customer Success, or Commercial roles in Freight Forwarding or Logistics.
- Strong knowledge of Air Freight and Ocean Freight products and services.
- Proven track record of managing and growing strategic customer relationships.
- Experience conducting executive-level business reviews and commercial negotiations.
- Strong analytical, communication, and stakeholder management skills.
- Fluent in French and English.
- Willingness to travel regularly for customer meetings across France.
Preferred
- Experience managing multinational accounts within the freight forwarding sector.
- Understanding of customs processes and international trade regulations.
- Experience working within a global logistics environment.
- Additional European language skills would be advantageous.
What's on Offer
- Opportunity to join a global market leader in logistics and freight forwarding.
- Ownership of strategic and high-value customer relationships.
- International career development opportunities within a global network.
- Collaborative and fast-paced working environment.
- Competitive salary, performance-based bonus, and comprehensive benefits package.
FAQs
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