Account Manager
About the Company
The company is a real-time, dynamic operations and intelligent analytics AI platform purpose-built for 3PLs and eCommerce businesses. The platform unifies data from multiple sources into a centralized source of truth - powering internal efficiency, customer visibility, billing, and strategic growth. Our technology helps warehouse operators run more efficiently, retain clients through transparency, and differentiate their services in a competitive market.
About the Role
We're seeking a highly motivated individual to join our dynamic team. This is a unique opportunity to work closely with both an internal technical team and external clients to deliver tailored data and analytics solutions, ensuring exceptional client satisfaction and measurable business impact.
In this role, you will own the implementation of the platform for a diverse set of clients. You will transition projects from post-sale through full implementation, ensuring client requirements are clearly defined and effectively communicated to the technical team, enabling delivery of high-quality solutions and customized reporting.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned clients, ensuring ongoing satisfaction and success with the platform.
Project Management
- Oversee custom reporting and data integration projects, managing timelines, deliverables, and communication between clients and internal teams.
Solution Design
- Partner with clients to understand their operational challenges and design tailored solutions using the platform, ensuring seamless implementation.
Internal Collaboration
- Work closely with the technical team to manage workflows, troubleshoot issues, and ensure client expectations are met or exceeded.
Process Improvement
- Identify opportunities to enhance internal processes, driving improved client outcomes and scalability.
What We're Looking For
Experience
- 1-3 years of experience in client management, project management, or consulting (preferably within SaaS or technology).
- Experience working with enterprise clients is a plus.
Skills
- Excellent communication and presentation abilities.
- Strong analytical and research skills to understand client needs and market trends.
- Proven project management capabilities, including handling multiple priorities and deadlines.
- Technical aptitude to effectively collaborate with engineering teams and translate complex solutions for non-technical stakeholders.
Personal Attributes
- Entrepreneurial mindset with a proactive, solution-oriented approach.
- Comfortable in a fast-paced, high-growth environment.
- Passion for technology, data, and innovation.
Education
- Bachelor's degree in business, engineering, or a related field.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customised support on how to optimise your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.