Logistics & Sales Operations Manager
OVERVIEW
We're seeking a dynamic and experienced General Manager to lead operations at our high-volume distribution center. This role is critical in overseeing end-to-end performance across warehousing, distribution, production, sales, team development, and financial oversight. The General Manager acts as the senior-most leader on site and is responsible for ensuring efficient operations, exceptional customer service, regulatory compliance, and strong financial results.
KEY RESPONSIBILITIES
- Operational Leadership: Own day-to-day management of the HUB, including production planning, delivery coordination, staffing, and scheduling. Ensure smooth collaboration across departments and timely fulfillment of customer orders.
- Financial Management: Take full responsibility for the HUB's financial performance, including budgeting, cost control, and profit & loss (P&L) oversight. Identify opportunities for cost savings and improved efficiency.
- Sales Enablement & Customer Success: Partner with the sales team and customers to support revenue growth, maintain high customer satisfaction, and address service issues as needed. Actively contribute to business development and account retention.
- People Management: Lead, coach, and develop exempt and non-exempt staff, including warehouse, office, and driver teams. Foster a culture of accountability, safety, and continuous improvement.
- Inventory & Logistics: Ensure inventory accuracy, optimize warehouse layout and flow, and manage inbound/outbound logistics to meet internal and customer delivery timelines.
- Compliance & Safety: Enforce DOT, OSHA, and internal safety standards to maintain a secure and compliant operation. Champion a safety-first mindset across the facility.
- Performance Reporting: Regularly report on KPIs and key metrics to regional leadership. Use data to drive informed decision-making and adjust operations as needed.
WHAT WE'RE LOOKING FOR
- Minimum 5 years of leadership experience in distribution, warehouse, logistics, or similar operational environments
- Proven P&L management experience and financial acumen
- Excellent leadership and interpersonal skills with the ability to motivate cross-functional teams
- Strong organizational and problem-solving skills; comfort working in a fast-paced, hands-on environment
- Working knowledge of ERP systems, warehouse tools, and data/reporting platforms
- A valid driver's license and ability to pass a DOT physical
- Mechanical aptitude and willingness to occasionally assist with equipment or product handling
- College degree preferred, or equivalent experience
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