Account Manager

Job Summary: The Account Manager will be responsible for managing and nurturing relationships with key clients in the freight forwarding industry. This role involves ensuring client satisfaction, addressing their needs, and driving business growth through excellent service and support. The ideal candidate will have a strong background in logistics and a proven track record of managing important client accounts.

Key Responsibilities:

• Manage and maintain relationships with important clients, acting as the primary point of contact.
• Understand client needs and provide tailored solutions to meet their logistics requirements.
• Monitor and ensure the timely delivery of services, coordinating with internal teams to resolve any issues.
• Address client inquiries and resolve issues promptly, ensuring a high level of client satisfaction.
• Collaborate with internal teams, including operations, sales, and customer service, to ensure service excellence.
• Prepare and present regular reports on account performance, including key metrics and client feedback.
• Identify opportunities for up-selling and cross-selling services to existing clients, contributing to business growth.
• Conduct regular client meetings and reviews to discuss performance, address concerns, and explore new opportunities.
• Stay updated on industry trends and developments to provide clients with relevant insights and recommendations.
• Develop and implement strategies to retain clients and reduce churn, ensuring long-term partnerships.

Qualifications:

• Minimum of 5 years of experience in the freight forwarding industry, with a focus on account management.
• Proven experience in managing key client accounts, with a track record of maintaining high client satisfaction.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strong problem-solving and organisational abilities, with a proactive approach to addressing client needs.
• Ability to analyse data and make informed decisions to improve account performance and client satisfaction.

Skills:

• Client relationship management, with a focus on building and maintaining long-term partnerships.
• Strategic thinking and problem-solving, with the ability to develop and implement effective account management strategies.
• Excellent communication and negotiation skills, with the ability to present information clearly and persuasively.
• Financial acumen and budget management, with the ability to manage account budgets and financial performance.
• Team leadership and development, with the ability to mentor and support junior team members.