Global Key Account Director
Join a leading international logistics provider as a director-level Global KAM, responsible for managing and growing relationships with key multinational customers across global markets. In this highly visible role, you will act as the primary commercial contact for strategic accounts, driving revenue growth, customer retention, and service excellence while coordinating closely with cross-functional teams worldwide.
Key Responsibilities
- Develop and execute strategic account plans to increase revenue, profitability, and share of wallet.
- Build strong relationships with stakeholders across customer organizations and act as the main point of contact globally.
- Lead regular business reviews, performance discussions, and governance meetings.
- Identify new business opportunities, cross-selling initiatives, and trade lane growth potential.
- Coordinate with operations, product, and commercial teams to ensure seamless service delivery and customer satisfaction.
- Support contract negotiations, renewals, and service level compliance.
- Monitor account performance through KPIs and reporting, driving continuous improvement initiatives.
Requirements
- 5+ years of experience in freight forwarding, logistics, or global account management.
- Proven success managing complex multinational customer relationships.
- Strong understanding of international logistics, including air, ocean, and customs operations.
- Commercially driven mindset with the ability to influence stakeholders across regions.
- Excellent communication, presentation, and relationship management skills.
- Experience with CRM systems and performance reporting tools preferred.
This is an excellent opportunity for an experienced logistics professional to manage strategic global customers, shape long-term account growth strategies, and work with international teams in a dynamic, customer-focused environment.
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