Head of Technical - Quality, CSR, Production (SDA)
About the Company
Our client is a fast-growing international home appliances sourcing office with a strong portfolio of innovative household consumer electronic distributed across global markets. With a highly established sourcing and manufacturing network throughout Asia and a presence across North America, Europe, and APAC, the company is committed to delivering best-in-class product quality, safety, and consumer satisfaction.
The Opportunity
We are seeking an experienced Head of Technical - Quality, CSR, Production (SDA) to lead the global quality function for a growing portfolio of electrical and small appliance products.
Reporting to group shareholders, this role will play a critical part in shaping and executing the company's quality strategy, driving supplier and manufacturing excellence, strengthening regulatory compliance, and ensuring world-class product quality from concept development through commercialisation and post-market performance.
Key Responsibilities
Quality Strategy & Leadership
- Develop and execute the global quality strategy aligned with organizational objectives and growth plans.
- Establish quality standards, governance frameworks, policies, and operating procedures across the SDA product portfolio.
- Foster a culture of continuous improvement, prevention-based quality management, and customer-centric decision making.
- Build, mentor, and lead a high-performing quality organization across multiple regions.
- Establish quality KPIs, monitor performance, and provide strategic recommendations to executive leadership.
Product Quality Management
- Own product quality throughout the entire product lifecycle, from concept and development through production and post-launch market performance.
- Partner closely with Product Development, Engineering, Sourcing, and Supply Chain teams to ensure quality requirements are embedded early in the design process.
- Drive validation, reliability, safety testing, compliance verification, and product certification activities.
- Develop and implement quality management plans for new product introductions and innovation projects.
- Ensure customer and regulatory quality requirements are effectively translated into manufacturing and product development processes.
Supplier Quality Management
- Develop supplier quality strategies and performance management systems.
- Lead supplier qualification, capability assessments, quality audits, and performance reviews.
- Build collaborative partnerships with OEM and ODM manufacturers to enhance quality performance and manufacturing consistency.
- Drive supplier corrective and preventive action (CAPA) initiatives and monitor effectiveness.
- Implement supplier scorecards and continuous improvement programs to strengthen quality performance across the supply base.
Manufacturing & Process Quality
- Ensure manufacturing processes consistently meet company quality expectations and customer requirements.
- Lead process capability improvements utilizing Lean Manufacturing, Six Sigma, Root Cause Analysis, and other quality methodologies.
- Oversee incoming quality control, production inspections, process audits, and shipment quality assurance activities.
- Lead investigations into major quality incidents and implement sustainable corrective actions.
Regulatory Compliance & Product Safety
- Ensure compliance with applicable product safety, regulatory, and environmental requirements across global markets.
- Monitor and communicate emerging regulatory changes impacting product categories.
- Manage relationships with testing laboratories, certification agencies, and external compliance partners.
- Oversee product certification programs, factory compliance requirements, and shipment compliance activities.
Job Requirements
- Bachelor's Degree in Engineering, Manufacturing, Quality Management, Mechanical Engineering, Electrical Engineering, or a related discipline.
- 10-15+ years of progressive quality management experience within home appliances not limited to SDA and other kitchen appliances or floor care appliances
- Minimum 5-8 years of leadership experience managing regional or global quality teams.
- Strong experience partnering with OEM/ODM manufacturing facilities across China and Asia.
- Proven track record in supplier quality management, factory audits, quality systems implementation, and regulatory compliance programs.
- Excellent communication skills in English, Cantonese and Mandarin Chinese
FAQs
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