Inside Sales & Customer Service Representative
Inside Sales & Customer Support Representative
Locations
- West Coast Territory - Remote
- East Coast Territory - Remote
Compensation
- $50,000 - $55,000, plus commission
- Commission plan tied to sales activity, pipeline generation, and revenue impact
- Strong growth opportunity with a clear path into Outside Sales
Company Overview
Our client is a leading apparel manufacturer serving distributors, decorators, promotional products companies, retailers, and brands across North America. Due to continued growth, they are expanding their inside sales team strategic inside sales representatives to support new business development and customer engagement efforts.
Position Overview
This role combines inside sales and customer support responsibilities, with the majority of time focused on outbound prospecting and new business development. The successful candidate will proactively engage potential customers, generate pipeline opportunities, and support existing accounts through order administration and customer service activities.
This is an excellent opportunity for an early-career sales professional looking to develop strong business development skills and advance into an outside sales career.
Key Responsibilities
Outbound Sales & Business Development (70%)
- Conduct high-volume outbound phone and email outreach to prospective and dormant accounts
- Generate new business opportunities through cold calling and prospecting activities
- Qualify leads and identify customer needs
- Schedule meetings and create pipeline opportunities for the sales team
- Execute structured sales cadences across phone, email, and other outreach channels
- Maintain detailed CRM records and sales activity tracking
- Collaborate with marketing and sales leadership on lead generation initiatives
- Meet and exceed activity and pipeline generation goals
Customer Support & Account Administration (30%)
- Process and validate customer orders accurately
- Handle returns, exchanges, credits, and customer inquiries
- Monitor open orders and communicate delivery timelines
- Respond to product, order status, and account-related questions
- Maintain customer records and case documentation
- Identify upselling and cross-selling opportunities during customer interactions
What Success Looks Like
- Consistent generation of new business opportunities
- Achievement of outbound activity and pipeline targets
- Strong conversion rates from prospecting to qualified opportunities
- High levels of customer satisfaction and responsiveness
- Accurate order processing and administrative support
- Strong CRM discipline and sales activity tracking
Ideal Candidate Profile
- 1-3+ years of experience in inside sales, business development, SDR/BDR, customer service, or related roles
- Strong outbound prospecting and cold-calling capabilities
- Comfortable spending significant time on the phone generating new business opportunities
- Excellent communication and relationship-building skills
- Highly motivated, competitive, and goal-oriented
- Strong organizational skills and attention to detail
- Ability to manage both sales and customer support responsibilities effectively
- Self-starter capable of working independently in a remote environment
Preferred Backgrounds
- Inside sales or business development
- Customer service with a sales-oriented mindset
- Promotional products, apparel, fashion, or related industries
- B2B sales environments requiring outbound prospecting
- Candidates interested in transitioning into field or outside sales
Career Growth Opportunity
This position offers direct exposure to business development, customer management, and sales operations while providing a clear pathway into future Outside Sales opportunities. The organization is committed to developing high-performing sales talent and promoting from within whenever possible.
FAQs
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