Key Account Manager
About the Role
We are looking for an experienced Key Account Manager to join our client's team in Poznań. In this role, you will be responsible for developing and maintaining long-term relationships with our strategic customers across all freight products (road, air, ocean, rail). You will play a key part in ensuring customer satisfaction, supporting operational excellence, and identifying opportunities to grow existing accounts.
This is a client‑facing, commercially focused role that requires a combination of strong communication skills, logistics expertise, and a proactive approach to delivering value to our partners.
Responsibilities
Account Management & Customer Development
- Manage a portfolio of key clients, ensuring long-term satisfaction and retention
- Act as the main point of contact for all commercial matters
- Build strong, trust-based relationships with customers' decision-makers
- Identify new business opportunities within existing accounts
Commercial & Strategic
- Develop account plans to support customer growth and revenue targets
- Prepare and present pricing offers, tenders, and service proposals
- Negotiate contracts and commercial terms
- Monitor performance, forecast volumes, and report account KPIs
Collaboration & Operations
- Work closely with operations, customer service, and product teams to ensure smooth service delivery
- Support issue resolution and proactively address service challenges
- Ensure internal teams understand customer requirements
- Coordinate implementation of new business
Market Knowledge
- Keep up to date with freight market trends and competitor activity
- Provide customer feedback to internal teams to shape service improvements
Requirements
- Minimum 2-3 years of experience in freight forwarding (air, ocean, or road)
- Proven track record in Key Account Management or Sales
- Strong understanding of international logistics and transport solutions
- Excellent relationship-building and communication skills
- Confidence in negotiations and commercial discussions
- Ability to work independently and manage priorities
- Good analytical skills and attention to detail
- Fluent in Polish and good command of English
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