Technical Support Manager
Job Summary:
The Technical Support Manager leads a team responsible for providing expert technical assistance to customers and internal stakeholders within the chemical manufacturing sector. This role ensures timely resolution of product-related issues, supports product application and troubleshooting, and collaborates with R&D, sales, and production teams to drive customer satisfaction and continuous improvement.
Key Responsibilities:
- Manage and mentor a team of technical support specialists.
- Serve as the primary escalation point for complex technical issues related to chemical products and applications.
- Develop and maintain technical documentation, FAQs, and training materials.
- Collaborate with R&D and production teams to resolve product quality or performance concerns.
- Support sales and marketing teams with technical insights and customer presentations.
- Monitor support metrics and implement strategies to improve service levels.
- Ensure compliance with safety, environmental, and regulatory standards.
Qualifications:
- Bachelor's degree in Chemistry, Chemical Engineering, or related field (Master's preferred).
- 5+ years of experience in technical support or product development within chemical manufacturing.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with regulatory standards (e.g., OSHA, REACH, TSCA).
- Experience with CRM and support ticketing systems.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.Â
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.Â
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.