Vice President of Operations
Vice President of Operations - Fulfillment & Logistics (Apparel Focus)
Overview
A leading logistics and fulfillment organization is seeking a strategic and results-driven Vice President of Operations to oversee and elevate its operational capabilities. This executive role is responsible for driving operational excellence across multiple facilities, optimizing fulfillment processes, and leading a high-performing team in a fast-paced, apparel-focused third-party logistics (3PL) environment.
The ideal candidate will bring deep experience in logistics, apparel fulfillment, and large-scale operational leadership. This role is pivotal in shaping the future of fulfillment strategy, client integration, and continuous improvement initiatives.
Key Responsibilities
Strategic Leadership
- Develop and execute a comprehensive operations strategy aligned with organizational goals and long-term vision.
- Serve as a key decision-maker on operational structure, staffing, and financial performance.
- Collaborate cross-functionally with business development and client experience teams to support new client onboarding and existing client growth.
Operational Excellence
- Identify and implement opportunities for operational efficiencies, space utilization, and throughput optimization to maximize profitability.
- Oversee productivity, quality, and safety standards across all facilities, ensuring alignment with client expectations and internal benchmarks.
- Lead process improvement initiatives and change management projects that enhance fulfillment performance and scalability.
Facility & Infrastructure Oversight
- Provide strategic input on new facility openings, including location selection, layout configuration, capital expenditure planning, and go-live execution.
- Evaluate and recommend improvements in facility space utilization to support operational growth and efficiency.
Financial & Performance Management
- Own and manage full P&L responsibilities for the operations function.
- Monitor and manage budgetary requirements for staffing, equipment, and operational expenditures.
- Analyze financial variances and performance metrics such as Rate Per Hour (RPH), labor ratios, and Service Level Agreements (SLAs).
- Ensure operational decisions support financial goals and long-term sustainability.
Team Development & Leadership
- Provide direction, mentorship, and leadership to direct reports and broader operations teams.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Lead organizational realignment efforts to ensure optimal team structure and performance.
- Engage effectively with both C-suite executives and hourly associates, demonstrating a hands-on leadership style and strong communication skills.
- Balance empathy and accountability in team management and decision-making.
Qualifications
Experience
- Minimum of 15 years in a senior operations leadership role, preferably within a 3PL or apparel/footwear/accessories fulfillment environment.
- Proven track record of leading large-scale logistics operations, including pick and pack fulfillment.
- Demonstrated success in driving operational transformation and continuous improvement initiatives.
- Strong experience managing full P&L for a complex, multi-site operation.
Education
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred.
Technical Skills
- Strong proficiency in CRM systems and tier-one Warehouse Management Systems (WMS).
- High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
- Familiarity with LEAN methodologies and process improvement tools.
Leadership & Soft Skills
- Highly organized and adaptable to changing priorities.
- Strong ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Excellent interpersonal and communication skills across all levels of the organization.
- Solution-oriented mindset with a focus on performance and results.
- Ability to build and maintain strong relationships with internal teams, vendors, and contractors.
- Spanish-speaking ability is a strong plus.
Other Requirements
- Must possess a valid driver's license.
- Willingness to travel frequently, both domestically and internationally.
- Preference for candidates with a hands-on mentality and long-term career runway.
- Open to candidates requiring work visa sponsorship.
- Relocation support provided.
- Short-term hybrid flexibility available for family needs.
Training Provided Upon Entry
- Organizational structure and departmental interdependencies.
- Training on internal systems including WMS and SharePoint.
- Introduction to LEAN concepts and operational frameworks.
Compensation
- Base Salary: $250,000 - $300,000
FAQs
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