Quality Manager
Quality Manager
Position Summary
The Quality Manager is responsible for leading and maintaining the Quality Management System (QMS) to ensure compliance with customer, regulatory, and business requirements. This individual will oversee quality engineering, quality supervision, warranty analysis, customer quality, supplier quality, and continuous improvement initiatives while serving as a key liaison between customers, suppliers, and internal stakeholders.
The ideal candidate will bring a strong background in automotive manufacturing, quality systems, root cause analysis, customer relations, and team leadership. This role plays a critical part in driving product quality, reducing warranty costs, improving customer satisfaction, and supporting operational excellence across the organization.
Key Responsibilities
Quality Systems & Compliance
- Lead and maintain the Quality Management System in accordance with IATF 16949, ISO 9001, ISO 14001, MMOG, and customer-specific requirements.
- Develop, implement, and continuously improve quality policies, procedures, work instructions, and process controls.
- Ensure compliance with all quality, environmental, and regulatory requirements.
- Support internal, customer, and third-party audits and lead corrective actions when necessary.
Customer & Warranty Quality
- Serve as the primary quality contact for customers regarding product quality, warranty performance, and service-related concerns.
- Establish and maintain strong relationships with customer quality counterparts.
- Lead warranty analysis activities and develop systems to identify trends, determine root causes, and drive corrective actions.
- Review findings with customers to ensure accurate root-cause ownership and timely resolution.
- Coordinate customer visits, audits, and quality reviews.
Continuous Improvement & Problem Solving
- Lead cross-functional teams in root cause analysis, corrective action, and preventive action initiatives.
- Drive improvements related to customer complaints, warranty claims, scrap, yield, and PPM performance.
- Utilize quality metrics and data analysis to identify improvement opportunities and enhance overall business performance.
- Support Lean Manufacturing and Continuous Improvement initiatives throughout the organization.
- Facilitate training and coaching on quality tools and problem-solving methodologies.
Product & Process Quality
- Oversee development and maintenance of Process Control Plans (PCPs) and other quality documentation.
- Support new product launches through APQP, PPAP, and validation activities.
- Monitor manufacturing quality performance and coordinate actions to address quality concerns.
- Lead failure analysis efforts on customer returns and internal nonconformances to ensure rapid resolution.
Leadership & Team Development
- Lead, mentor, and develop Quality Engineers, Quality Supervisors, and quality personnel.
- Establish performance objectives and accountability measures that align with company goals.
- Foster a culture of quality, accountability, teamwork, and continuous improvement.
- Manage staffing, training, performance reviews, employee development, and succession planning activities.
Qualifications
Required
- Bachelor's degree in Engineering, Manufacturing, Quality, or a related discipline.
- 5+ years of quality leadership experience within a Tier 1 or Tier 2 automotive manufacturing environment.
- Strong knowledge of IATF 16949, ISO 9001, ISO 14001, APQP, PPAP, PFMEA, Control Plans, and Root Cause Analysis methodologies.
- Experience leading customer quality, supplier quality, warranty analysis, and corrective action programs.
- Demonstrated success managing and developing quality teams.
- Strong analytical, communication, and problem-solving skills.
- Experience interacting directly with automotive OEMs and customer quality organizations.
Preferred
- ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
- Six Sigma Green Belt or Black Belt certification.
- Experience implementing Lean Manufacturing and Continuous Improvement initiatives.
- Advanced knowledge of automotive customer-specific requirements and quality tools.
FAQs
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