Sales & Leasing Operation Lead - Lifestyle Services
About the Company
Our client is a reputable lifestyle accommodation services corporation with a growing portfolio across Hong Kong. Known for delivering exceptional resident experiences and innovative living solutions, the company is seeking a dynamic Sales & Leasing Operations Lead - Lifestyle Services to drive occupancy, optimize leasing operations, and enhance customer satisfaction.
Job Responsibilities
- Lead and manage the end-to-end sales, leasing, and customer experience journey across the property portfolio.
- Handle leasing enquiries, conduct property viewings, negotiate tenancy terms, and manage lease documentation.
- Monitor leasing performance, occupancy rates, renewals, and sales KPIs to achieve revenue targets.
- Develop and maintain strong relationships with prospective and existing residents to ensure a best-in-class customer experience.
- Oversee move-in, renewal, and move-out processes, ensuring smooth operational execution.
- Collaborate with marketing teams on lead generation campaigns and promotional activities.
- Coordinate closely with property operations and maintenance teams to resolve resident issues promptly.
- Analyze customer feedback and leasing data to identify opportunities for service improvement and resident retention.
- Prepare regular sales, occupancy, and operational reports for management review.
Job Requirements
- Bachelor's degree in Business, Hospitality, Marketing, Property Management or a related discipline.
- 3-5 years of solid experience in sales, customer service, hospitality, property management, serviced apartments, or lifestyle retail services.
- Proven track record of achieving leasing or sales targets and managing customer relationships.
- Strong commercial mindset with the ability to balance sales objectives and customer experience.
- Excellent communication, negotiation, and interpersonal skills.
- Highly organized, detail-oriented, and capable of managing multiple priorities.
- Fluent in English and Mandarin Chinese is required.
- Self-motivated, proactive, and able to thrive in a fast-paced environment.
FAQs
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