Ishikawa. Heijunka. Kazien. Poka-yoke. Pareto. Technical operations relies on a complex, collaborative global language to design, analyze and improve the production of goods and services. Meanwhile, the rapid development of artificial intelligence and machine learning is ushering in a new new era of transformation that will bring about game-changing approaches, models, processes and systems in technical operations management.
A recent report from the Bureau of Labor Statistics found that 50% of small businesses fail within the first four years of existence. One of the main reasons for this failure is poor implementation of technical operations. Without proper technical operations management, it’s safe to say that a company will struggle to achieve its goals and deadlines. A technical operations manager must anticipate the needs of the company according to the scalability of the business. Essentially, it’s about balancing technical and managerial knowledge. The technical operations manager should be prepared to advise on potential improvements and anticipate future needs.
Advances in technology have led to many benefits for businesses across all sectors and it is the job of the technical operations team to avail of these advantages and utilize technology the best way possible to benefit their company. A study by McKinsey Analytics titled ‘Analytics Comes of Age’, suggests that supply chain management (including distribution), workplace management and operations are where advanced analytics including ‘big data’ are making the greatest contributions to revenue growth today. 83% of technical operations managers surveyed in these fields said that proper utilization of ‘big data’ would have a positive effect on their business.
The Institute for Operational Excellence reports that 88% of technical operations professionals indicate that OPEX is a business strategy that achieves top-line growth. In the US, the DSJ Global team supports recruitment across several key areas of technical operations, including operational excellence, engineering, manufacturing, quality, strategy and more.