Head of Facilities
We are seeking a Head of Facilities to lead workplace infrastructure and facilities operations across a global office footprint. This role oversees day-to-day facilities management, capital projects, vendor oversight, and on-site issue resolution to ensure all offices run safely, efficiently, and reliably.
We're looking for an operationally strong leader who is comfortable managing vendors while also stepping in hands-on when needed. The ideal candidate can direct strategy while also troubleshooting issues directly as they arise.
Responsibilities
- Oversee facilities operations across headquarters and international office locations, ensuring safe, well-maintained, and fully functional work environments
- Lead office buildouts, renovations, and capital improvement projects; define scope, coordinate contractors, review bids, and monitor project execution
- Serve as the primary escalation point for facilities issues; troubleshoot building systems and resolve problems directly when appropriate
- Establish and maintain consistent facilities standards, policies, and service expectations across the global office footprint
- Perform light repairs and hands-on maintenance where practical, and determine when to engage external vendors
- Oversee and coordinate cleaning, HVAC, security, maintenance, and inspection vendors; ensure strong service levels and accountability
- Manage building systems including access control, security infrastructure, conference room technology coordination, and fire/life safety equipment
- Partner with Accounting on forecasting and capital planning related to facilities investments
- Ensure compliance with building codes, fire safety requirements, physical security standards, and local regulatory obligations
- Lead emergency preparedness efforts and respond to urgent facilities-related incidents
- Track and report facilities metrics (cost per square foot, vendor performance, project timelines, utilization) and drive continuous improvement
- Partner with People Operations, Office Management, and Operations leadership to align space planning with workforce needs
Qualifications
- 8+ years of experience in facilities management, commercial property operations, construction management, or a related field
- Experience managing multi-location office environments preferred
- Strong working knowledge of building systems (HVAC, electrical, plumbing, access control, life safety)
- Comfortable performing hands-on troubleshooting and light repairs
- Experience overseeing buildouts or renovation projects
- Demonstrated vendor coordination and contract oversight experience
- Strong organizational and problem-solving skills
- Clear communicator able to work effectively with executives, employees, and external vendors
- High ownership mentality and comfort operating in a fast-paced, service-oriented environment
FAQs
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