Quality Assurance Manager

Quality Assurance Manager

• Greater San Francisco Bay Area
• Salary Range: $125,000 to $170,000 + 15% bonus + relocation

A global manufacturing organization is hiring a Quality Assurance Manager to own customer quality performance and drive continuous improvement. This role partners cross‑functionally to manage audits, customer requirements, and complaint reduction using tools like RCA, 8D, FMEA, and Six Sigma. If you're experienced in Quality Management Systems, international standards, and data‑driven problem solving, this is a high‑visibility opportunity to make real impact in a fast‑paced environment.

The responsibilities of the Quality Assurance Manager will include:

• Lead the development and execution of customer‑focused quality plans and processes aligned with overall quality strategy.
• Ensure full compliance with customer requirements while driving continuous improvements in customer satisfaction.
• Proactively reduce customer complaints by leading corrective action initiatives and managing response plans for non‑conforming quality components.
• Deliver training and guidance to ensure consistent application of customer quality processes, standards, and tools across the organization.
• Own and manage customer quality programs, including scorecards, specifications, complaint handling, portals, questionnaires, and contractual quality requirements.
• Act as the primary quality liaison by coordinating timely, accurate responses to customer requests with key internal stakeholders.
• Support preparation and execution of certification audits, internal and external quality audits, and customer‑specific quality requirements.
• Serve as the regional Quality Key Account Manager (KAM) for assigned customers, supporting global quality initiatives and ensuring effective use of customer requirements and satisfaction databases.

The ideal Quality Assurance Manager will have the following skillset:

• Bachelor's degree in Engineering or a related technical discipline.
• 5+ years of quality assurance experience in a highly-regulated manufacturing or industrial environment.
• Proven experience leading incident investigations and implementing effective corrective actions.
• Strong skills in Root Cause Analysis (RCA) using structured, data‑driven methodologies.
• Hands‑on experience working within Quality Management Systems (QMS).
• Working knowledge of international quality standards and regulatory requirements.
• Familiarity with HACCP principles and risk‑based quality controls.
• Proficiency with quality core tools to drive consistent process performance.
• Demonstrated commitment to continuous improvement initiatives.
• Experience applying Six Sigma methodologies, including DMAIC, to solve complex quality issues.
• Practical knowledge of structured problem‑solving tools such as 8D and FMEA.