Billing Product Specialist
This company is a modern operations and analytics platform purpose‑built for 3PLs and ecommerce brands. We bring together warehouse, operational, and financial data into a single system to enable smarter decisions, with an increasing emphasis on billing automation and payments infrastructure. As our billing product scales, we're seeking a specialist to own the technical and product experience across customers, internal stakeholders, and ongoing product development.
About the Role
This is a high-impact, cross-functional role sitting at the intersection of:
- Product
- Customer Success / Account Management
- Sales Engineering
You will be the go-to expert on the platform's billing and payments product, responsible for translating real-world customer requirements into scalable product solutions. This is not an Account Manager role - you will not own relationships or project timelines. Instead, you will act as the technical and product authority, enabling internal teams and ensuring successful implementations.
Scope of the Role:
- Product & Feature Ownership
- Translate customer and prospect requirements into structured feature requests (FRs)
- Own bug tracking, prioritization, and follow-ups with Product & Engineering
- Partner closely with Product to shape roadmap decisions
- Lead user testing (billing + payments) and validate releases
- Create documentation, training materials, and product enablement content
- Solution Engineering & Scoping
- Lead technical discovery on customer calls
- Scope:
- Rate card structures
- Billing logic
- Payment workflows
- WMS integrations
- Translate requirements into:
- Clear implementation plans
- Technical configurations
- Jira tickets and documentation
- Implementation Architecture & Validation
- Define and guide implementation approach
- Build and validate:
- Initial rate card structures
- Billing configurations
- Data validation processes
- Ensure accuracy and readiness before go-live
- Act as a quality gate for billing implementations
- Technical Support & Escalation
- Act as the technical escalation point for billing issues
- Troubleshoot complex problems across:
- Billing logic
- Data discrepancies
- Integrations
- Work with Account Managers to resolve issues quickly and effectively
- Internal Enablement
- Train and support:
- Account Managers (implementation + billing logic)
- Sales team (how to position and demo billing)
- Be the go-to expert for:
- Product questions
- Edge cases
- New feature understanding
- Help Sales answer: "Can we support this?" quickly and confidently
- Payments & Financial Workflows
- Support the rollout of:
- Payment processing
- Wallets
- AR workflows
- Guide customers on:
- Payment method optimization (ACH vs CC, etc.)
- Billing + payments setup
- Build expertise in accounting integrations (e.g., QuickBooks)
Experience Requirements:
- 3-6+ years in:
- Solutions Engineering
- Implementation
- Technical Customer Success
- OR similar role in SaaS
- Strong ability to:
- Translate business needs → technical requirements
- Communicate across technical and non-technical teams
- Detail-oriented with experience in:
- Data validation
- QA
- System configuration
- Comfortable working in a fast-paced, ambiguous environment
Experience Preferred:
- Experience with:
- WMS platforms
- Billing systems
- Payment providers
- Exposure to:
- Accounting tools (e.g., QuickBooks)
- Logistics or supply chain SaaS
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
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