Logistics Ops Manager, Transportation & Customer Excellence
SUMMARY
We're seeking a professional and strategic logistics leader to oversee transportation and customer excellence operations for a high-volume food distribution account supporting a major grocery retailer. This opportunity requires a strong customer-facing presence, deep food distribution experience, and full P&L ownership. The ideal candidate will drive operational performance, build trusted relationships with the customer, and lead a large team with a focus on continuous improvement, service excellence, and long-term growth.
ESSENTIAL FUNCTIONS
- Serve as the primary point of contact for a national grocery customer, ensuring top-tier service and operational excellence.
- Lead a team of 50+ including drivers, managers, and customer service reps, with a focus on developing talent and building bench strength.
- Developing and implementing Logistics & Transportation solutions and project management skills
- Own and manage the P&L, driving performance through strategic planning, identifying service gaps, continuous improvement, and customer-focused solutions.
- Partner with internal stakeholders and the customer to identify growth opportunities and implement service enhancements.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ensure compliance with DOT regulations, safety standards, and delivery protocols.
- Champion a culture of accountability, urgency, and professionalism across the team.
- Executive presence with the ability to lead, influence, and grow a high-performing team.
- Strong background in food distribution, ideally with experience delivering into grocery or retail environments.
- Proven success in customer-facing roles, with excellent communication and presentation skills.
- Experience managing large-scale transportation operations, including compliance, equipment, and service delivery.
- Hands-on experience with continuous improvement, data analysis, and process optimization.
- Proficiency in tools like Excel, Workday, and transportation systems (e-logs, DriveCam, etc.).
QUALIFICATIONS
- Bachelor's degree in Business, Logistics, Or Supply Chain; Master's degree in related field preferred
- 7+ years of experience in Logistics Management, leading large teams of Transportation and Customer Service Personnel
- Strong background in food distribution, ideally supporting grocery or food retail clients.
- Demonstrated success managing P&L and driving strategic business outcomes.
- Excellent communication, customer service, and team-building skills.
- Experience with safety programs, labor planning, and performance management.
- Knowledge of truck brokerage and sales operations
FAQs
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