Director Parts Operations

The Director of Parts Operations is a senior leadership position accountable for the overall performance of the parts business, including full Profit & Loss (P&L) responsibility. This role drives operational excellence across forecasting, procurement, inventory management, order fulfillment, and customer experience. Success requires a data-driven approach, ownership of key performance metrics, and continuous improvement initiatives to maximize efficiency, accuracy, and profitability. The ideal candidate blends analytical expertise with strong cross-functional leadership to align parts operations with broader organizational goals.

Core Responsibilities

Financial & Commercial Leadership

• Own the financial results of the parts division, including revenue growth, cost management, margin optimization, and forecasting.
• Develop and execute sales strategies for service parts, identifying opportunities across channels and customer segments.
• Define pricing and promotional strategies to drive profitability and market share.
• Collaborate with service and sales teams to deliver tailored solutions that meet customer needs.
• Lead process improvements to eliminate bottlenecks and enhance scalability.

Demand Planning & Analytics

• Build and maintain accurate forecasts using historical trends, market insights, and business intelligence.
• Monitor KPIs such as forecast accuracy, inventory turns, fill rates, and service levels.
• Analyze demand drivers, seasonality, product lifecycle changes, and promotional impacts to refine planning.
• Leverage advanced planning tools and ERP systems for forecasting and scenario modeling.

Inventory Optimization

• Implement strategies to balance inventory levels, reduce excess, and minimize stockouts.
• Establish safety stock and reorder parameters aligned with service level goals.
• Apply segmentation techniques (e.g., ABC analysis) to optimize inventory performance.
• Support new product launches and promotional programs with aligned parts planning.

Supplier & Procurement Management

• Negotiate supplier agreements and manage vendor performance to meet cost, quality, and delivery targets.
• Conduct regular supplier reviews using KPIs such as lead time, fill rate, and responsiveness.
• Introduce stocking programs, consignment models, or vendor-managed inventory solutions.

Order Fulfillment & Customer Experience

• Oversee end-to-end order processing to ensure timely, accurate delivery and high customer satisfaction.
• Proactively manage backorders and coordinate with supply chain teams to minimize delays.
• Implement quality checks to reduce errors in picking, packing, and shipping.
• Maintain transparent communication with customers regarding order status and changes.

Qualifications

• Bachelor's degree in Supply Chain, Business, Industrial Engineering, or related field.
• 5+ years of experience in parts operations, supply chain, or service management.
• Expertise in forecasting tools and ERP systems (e.g., SAP, SysPro, IBP, Logility).
• Advanced Excel and data analytics skills; experience with BI tools preferred.
• Proven record of P&L ownership and driving revenue growth.
• Strong understanding of procurement, inventory management, and production planning.
• Excellent communication, analytical, and stakeholder management skills.
• Ability to influence cross-functional teams and adapt to changing priorities.
• Experience in high-volume, high-SKU environments preferred.