Quality Manager
Job Title: Quality Manager - Beauty Care
Location: Phoenix, Arizona
Position Summary
The Quality Manager is responsible for leading all quality assurance activities within the Phoenix facility to ensure product integrity, compliance, and customer satisfaction. This role will oversee quality systems, audits, and continuous improvement initiatives for beauty care products. The ideal candidate will have strong leadership skills, significant customer-facing experience, and a proven ability to communicate effectively across all levels of the organization.
Key Responsibilities
Leadership & Team Development
- Manage and mentor quality team members, fostering a culture of accountability and excellence.
- Promote collaboration and continuous improvement across departments.
Quality Strategy & Compliance
- Develop, implement, and maintain quality management systems aligned with industry standards.
- Ensure compliance with regulatory requirements and company policies.
Customer Engagement
- Act as the primary liaison for customer quality concerns, providing timely resolutions and proactive communication.
- Build strong relationships with customers to enhance trust and satisfaction.
Process Improvement
- Lead audits, inspections, and root cause analysis to minimize defects and downtime.
- Drive corrective and preventive actions to improve product quality and reliability.
Reporting & Metrics
- Analyze quality data and present actionable insights to senior leadership.
- Maintain accurate documentation and records for all quality processes.
Required Qualifications
Experience
- Significant customer-facing experience in a manufacturing or consumer goods environment.
- Beauty care industry experience strongly preferred.
Education
- Bachelor's degree in Engineering, Quality Management, or related field required.
Skills
- High leadership quotient with proven ability to inspire and influence teams.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
Preferred Qualifications
- Experience with quality systems and continuous improvement methodologies.
- Familiarity with regulatory standards for beauty care products.
- Project management experience for quality initiatives.
FAQs
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