Customer Service Executive - Zurich
Job Title: Customer Service Executive
Location: Zurich - Switzerland
Employment Type: Full-time
About the Company
This role is with a global leader in pharmaceutical logistics and healthcare supply chain solutions. The organisation focuses on ensuring the safe, timely, and compliant distribution of medicines and healthcare products worldwide. Its services include temperature-controlled transportation, inventory management, and regulatory-compliant delivery, supporting pharmaceutical manufacturers, healthcare providers, and patients. The company is committed to innovation, operational excellence, and improving access to essential therapies across international markets.
Position Overview
As a Customer Service Operator, you will act as the main point of contact for customers and internal teams, ensuring smooth coordination of logistics operations. This position plays a critical role in maintaining service quality, regulatory compliance, and operational efficiency within a time-sensitive and highly regulated supply chain.
Key Responsibilities
Order Management:
- Accurately process customer orders in the system, ensuring compliance with GDP (Good Distribution Practice) and other regulatory standards.
- Monitor order status and proactively communicate updates to customers.
Customer Support:
- Respond to inquiries via phone and email, providing timely and professional assistance.
- Resolve issues related to shipments, documentation, and delivery schedules.
Logistics Coordination:
- Liaise with warehouse, transportation, and customs teams to ensure seamless execution of shipments.
- Schedule and track deliveries, ensuring on-time and in-full (OTIF) performance.
Documentation & Compliance:
- Prepare and verify shipping documents, invoices, and customs paperwork.
- Maintain accurate records in line with pharmaceutical industry standards and internal SOPs.
Problem Solving & Escalation:
- Identify and address potential delays or disruptions in the supply chain.
- Escalate complex issues to senior team members while ensuring customer satisfaction.
Continuous Improvement:
- Contribute to process optimisation initiatives and suggest improvements for customer experience and operational efficiency.
Qualifications & Skills
Experience:
- Previous experience in customer service, inside sales, or any role involving customer-facing issue resolution is required.
- Experience in logistics or pharmaceutical supply chain is an advantage.
Technical Skills:
- Proficiency in MS Office and ERP systems; familiarity with order processing and CRM tools.
Soft Skills:
- Strong communication skills (German and English required; French is a plus).
- Ability to multitask and work under pressure in a fast-paced environment.
- Detail-oriented with a proactive and solution-driven mindset.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work in a dynamic, international environment with a meaningful impact on global healthcare.
- Professional development and career growth within a leading organisation in pharmaceutical logistics.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
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