Customer Service Specialist
Customer Service & Procurement Specialist - Biotech Industry (Switzerland)
Full-time | Hybrid | Competitive Package
Are you ready to make a meaningful impact in the biotech space while growing your career in a dynamic, multi-functional role?
We're working with an innovative company in the biotech and medical device sector, focused on long-term allergy treatments. They're entering an exciting phase of transformation, with new leadership, fresh projects, and a renewed focus on customer experience. This is your chance to be part of a stable, collaborative team that's redefining how they serve their customers.
The Role:
This is not your typical customer service position. You'll be at the heart of operations-managing customer orders, liaising with healthcare professionals, and supporting procurement and logistics. It's a hands-on role with real visibility across the supply chain, offering a clear path to evolve into a more sales and relationship-driven position over time.
Key Responsibilities:
- Manage customer orders and communications, including inbound calls from medical professionals
- Place orders with suppliers and support procurement activities (approx. 1 day/week)
- Act as a backup for logistics when needed
- Collaborate closely with finance, customer service, and supply chain teams
- Contribute to continuous improvement and customer satisfaction initiatives
What We're Looking For:
- Fluent in German (Swiss German understanding preferred), English, and basic French
- Proven experience in customer service, ideally in a healthcare or technical environment
- Strong communication skills and the ability to handle challenging conversations with professionalism
- Agile, proactive mindset - you'll be wearing multiple hats and contributing across functions
- A clear career narrative - if you've had short stints or internships, we'd love to understand your journey
What's on Offer:
- Competitive salary
- Monthly allowances
- A stable, supportive team with a forward-thinking leadership
- Real career development in a growing biotech business
If you're looking for a role where you can grow, contribute meaningfully, and be part of something impactful, we'd love to hear from you.
FAQs
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That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
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