Customer Service Specialist
International Customer Service Specialist
Location: Plzeň, Czech Republic (Hybrid - 3 days office, 2 days remote)
A leading international beverages business is seeking an International Customer Service Specialist to support customers, sales teams, and logistics operations across multiple international markets.
This is not a traditional customer service role. The position combines B2B customer service, order management, export coordination, sales, and supply chain support, ensuring products are delivered accurately and on time while maintaining excellent client relationships.
Key Responsibilities
- Manage end-to-end customer orders and international shipments.
- Prepare invoices, export documentation, customs paperwork, and shipping documents.
- Coordinate with logistics providers, warehouses, production teams, and sales teams.
- Support international customers and key accounts with operational enquiries and market-specific requirements.
- Maintain accurate customer and order data within SAP/ERP systems.
- Coordinate sample shipments, product launches, and promotional materials.
- Resolve delivery issues and ensure a high level of customer satisfaction.
Candidate Profile
- Experience in B2B customer service, order management, export, logistics, supply chain, or commercial support.
- International experience supporting customers or stakeholders across multiple countries.
- Background within FMCG, food, beverage, spirits, or a similar fast-paced industry is advantageous.
- SAP or ERP system experience preferred.
- Strong organisational, communication, and stakeholder management skills.
- Fluent English is essential.
Languages & International Exposure
- Additional languages are highly desirable - the more languages spoken, the better.
- Experience working in an international environment with customers, distributors, or sales teams across multiple markets is strongly preferred.
What's on Offer
- Opportunity to join a growing international business with a strong European presence.
- Exposure to global customers, sales teams, and supply chain operations.
- Competitive salary, bonus, and benefits package.
- Collaborative culture and strong opportunities for development.
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