Director of DIstribution Support
Our client is a leading third-party logistics provider supporting some of the world's most recognizable brands across e-commerce, omni-channel, and multi-client distribution operations. As the organization continues to grow, they are seeking an experienced Director of Continuous Improvement to build, lead, and scale enterprise-wide operational excellence initiatives across a complex warehouse and fulfillment network.
This is a highly visible leadership role responsible for driving sustainable improvements in productivity, quality, service, safety, and cost. The successful candidate will bring a proven track record of developing Continuous Improvement programs from the ground up while fostering a culture of Lean thinking and operational excellence.
Key Responsibilities
- Design, implement, and lead a company-wide Continuous Improvement strategy across multiple distribution and fulfillment facilities.
- Develop Lean methodologies, tools, and governance structures to support operational excellence initiatives.
- Partner closely with site leadership teams to identify improvement opportunities and execute measurable performance gains.
- Drive process optimization across labor, throughput, quality, inventory accuracy, and customer service metrics.
- Lead kaizen events, value stream mapping exercises, root cause analysis, and problem-solving initiatives.
- Evaluate warehouse processes, systems, workflows, and organizational structures to maximize operational efficiency.
- Support cultural transformation efforts by coaching leaders and frontline teams on Lean principles and continuous improvement disciplines.
- Collaborate with engineering, operations, and technology teams on warehouse automation, robotics, and process enhancement projects.
- Establish KPIs, reporting mechanisms, and performance dashboards to measure program effectiveness and ROI.
What We're Looking For
- Leadership experience within a 3PL, apparel, retail, e-commerce, or omni-channel distribution environment.
- Proven success building and deploying a Continuous Improvement program from the ground up, including establishing governance, metrics, and operational standards.
- Demonstrated expertise implementing Lean methodologies across warehouse, distribution, and fulfillment operations.
- Strong track record driving:
- Process improvement initiatives
- Systems reviews and workflow optimization
- Organizational effectiveness programs
- Cultural transformation and change management initiatives
- Operational excellence within high-volume distribution environments
- Experience supporting multi-client, multi-tenant, e-commerce, omni-channel, and fulfillment operations.
- Knowledge of warehouse performance metrics, labor productivity, quality improvement, inventory accuracy, and service optimization.
- Exposure to warehouse automation, robotics, automated material handling systems, and Labor Management Systems (LMS).
- Lean Six Sigma Black Belt certification preferred.
- Demonstrated ability to influence executive leadership, develop high-performing teams, and drive sustainable operational improvements across multiple sites.
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