Director of Operations
Role Overview
The Director of Operations will oversee a portfolio of retail stores within a designated geographic region. This role is responsible for operational excellence, financial performance, compliance, and team leadership. The ideal candidate is a data‑driven operator who thrives in a fast‑paced environment and can drive consistent execution at scale.
Key Responsibilities
Operational Leadership
- Lead day‑to‑day retail operations across a multi‑store region, ensuring consistent execution of merchandising, supply chain coordination, customer service, and labor productivity.
- Implement operational standards, SOPs, and best practices to improve store efficiency and profitability.
- Partner with cross‑functional teams (Merchandising, HR, Finance, Supply Chain) to ensure alignment between corporate initiatives and store‑level execution.
People Management
- Coach, develop, and mentor District Managers and store leadership teams to foster accountability, engagement, and high performance.
- Recruit and develop operational talent to support succession planning and future growth.
Financial & Performance Accountability
- Own regional P&L results, including sales performance, margin improvement, expense control, and shrink reduction.
- Use data dashboards and KPIs to monitor store performance, identify gaps, and deploy corrective action plans.
Customer Experience
- Ensure stores deliver a consistent, high‑quality customer experience across all operational touchpoints.
- Champion safety, cleanliness, and operational readiness standards.
Compliance & Risk
- Ensure regulatory and food safety compliance across all locations.
- Conduct regular audits, risk assessments, and follow‑through on corrective actions.
Strategic Projects & Continuous Improvement
- Support and lead enterprise initiatives such as technology rollouts, supply chain enhancements, format modernization, and e‑commerce expansions.
- Identify and drive opportunities to streamline operational workflows and increase efficiency.
Qualifications
Required
- 10+ years of progressive experience in operations leadership, including multi‑unit oversight.
- Demonstrated success in leading large teams and improving operational metrics at scale.
- Strong financial acumen with experience managing P&L statements and KPIs.
- Excellent communication and organizational skills.
Preferred
- Experience working in a high‑volume supermarket, grocery, or food retail environment.
- Background in omnichannel operations and/or supply chain coordination.
- Lean/Six Sigma or continuous improvement training.
What We Offer
- Competitive salary and annual bonus program
- Comprehensive benefits package (medical, dental, vision, 401k)
- Leadership development programs and career advancement opportunities
- The chance to make a measurable impact in a rapidly evolving retail environment
FAQs
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