Global Account Manager - Transportation
Job Title: Global Account Manager - Transportation
Location Preferred: Ogden, UT (USA)
Other Options: Vancouver, Chicago, Nashville
Department: Distribution & Transportation (D&T)
Scope: Global Transportation - Inbound & Outbound
Product Focus: Technical Apparel + Racket & Balls
Reports To: VP of Transportation
Team Management: Yes
Travel Requirement: ~60%
Role Overview
The Global Account Manager - Transportation acts as the strategic link between our Global Transportation team and brand partners. This role ensures seamless coordination of inbound and outbound logistics while building strong, collaborative relationships with brand stakeholders. The manager leads key initiatives, oversees service performance, and drives continuous improvement across transportation operations.
Key Responsibilities
Brand Partnership & Strategic Alignment
- Serve as the primary contact for brand partners, ensuring their transportation needs are met.
- Understand each brand's goals, market positioning, and logistics requirements.
- Lead Quarterly Business Reviews (QBRs) to align on performance, challenges, and opportunities.
- Negotiate and manage Service Level Agreements (SLAs) with brands.
- Collaborate on brand-level forecasts and ensure alignment with transportation planning.
- Drive strategic projects that enhance brand service and operational efficiency.
Global Transportation Operations
- Oversee daily inbound and outbound transportation activities, ensuring timely and accurate deliveries.
- Monitor KPIs such as order accuracy, on-time delivery, and responsiveness.
- Resolve service issues quickly and effectively, coordinating with internal teams.
- Customize operations to meet brand-specific requirements and standards.
- Identify and implement process improvements to boost efficiency and service quality.
Cross-Functional Collaboration
- Work closely with internal teams: customer service, warehousing, logistics services, IT, finance, customs, and legal.
- Coordinate with external carriers and service providers to ensure smooth operations and resolve escalations.
Reporting & Analytics
- Generate regular performance reports and analyze service metrics.
- Use data insights to recommend improvements and maintain high service standards.
Team Leadership
- Lead and support team members to achieve goals.
- Conduct regular reviews and provide training on brand-specific requirements.
- Foster a culture of accountability, collaboration, and continuous improvement.
Qualifications
Technical Skills
- Strong background in global transportation (parcel/trucking, sea, air, road freight).
- Expertise in supply chain and distribution across multiple sales channels.
- Strategic communication, negotiation, and account management.
- Data-driven mindset with an "eye for numbers."
- Fluent in English (spoken and written).
Behavioral Skills
- Proactive, results-oriented, and solution-focused.
- Strong organizational and analytical abilities.
- Excellent collaboration and conflict resolution skills.
- Able to balance strategic thinking with attention to detail.
- Comfortable working in multicultural environments.
Managerial Skills
- Proven leadership and team motivation capabilities.
Experience & Education
- Minimum 10 years in logistics, with international experience.
- Master's degree in Business Administration or equivalent.
FAQs
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