Strategic Account Manager - Healthcare
Strategic Account Manager - Healthcare (Air & Ocean Freight)
Location:
Flexible across the UK / Europe
About the Company
Our client is a global leader in supply chain and logistics solutions, operating across more than 30 countries and supporting some of the world's most recognised healthcare, pharmaceutical, life sciences, and medical device organisations.
With significant investment in international freight forwarding, technology, and specialised healthcare logistics solutions, the business continues to strengthen its position as a strategic partner to customers requiring complex, temperature-sensitive, and highly regulated transportation services across Air & Ocean networks.
As part of their continued growth within the Healthcare vertical, they are seeking a Strategic Account Manager to manage and develop a portfolio of key multinational healthcare accounts.
The Opportunity
This is a highly visible, customer-facing role focused on growing strategic partnerships with global healthcare customers. You will be responsible for protecting and expanding existing revenue streams while driving long-term account strategy across Air & Ocean Freight solutions.
Working closely with commercial, operational, and vertical market teams, you will act as a trusted advisor to customers, identifying opportunities to improve supply chain performance, enhance service delivery, and support international growth initiatives.
This is an excellent opportunity for an experienced healthcare logistics professional who enjoys managing complex global relationships rather than traditional new business sales.
Key Responsibilities
- Develop and execute strategic account plans for major healthcare and life sciences customers.
- Build senior-level relationships across procurement, supply chain, logistics, operations, and executive stakeholders.
- Identify opportunities to expand Air Freight, Ocean Freight, temperature-controlled, and value-added logistics solutions.
- Drive organic revenue growth and improve account profitability.
- Lead regular business reviews and present performance metrics, market insights, and growth opportunities.
- Coordinate internal stakeholders to deliver exceptional service and customer experience.
- Act as the primary escalation point for strategic customer issues.
- Support contract renewals, pricing discussions, and commercial negotiations.
- Monitor market trends, industry developments, and competitor activity within healthcare logistics.
- Collaborate with regional and global teams to ensure alignment on international customer strategies.
About You
- Proven experience managing strategic or global accounts within freight forwarding, logistics, or supply chain.
- Strong understanding of Air & Ocean Freight solutions.
- Experience working with healthcare, pharmaceutical, life sciences, or medical device customers is highly desirable.
- Demonstrated ability to manage complex multinational customer relationships.
- Commercially focused with a track record of revenue growth and account development.
- Strong stakeholder management and influencing skills.
- Ability to engage confidently with senior leadership and C-suite decision-makers.
- Excellent presentation, negotiation, and communication skills.
- Fluent English required; additional European languages are advantageous.
What's on Offer?
- Opportunity to manage some of the world's most recognised healthcare brands.
- Join a rapidly growing international freight forwarding business investing heavily in healthcare logistics.
- High-profile strategic role with direct exposure to senior leadership.
- Strong career progression opportunities within a global organisation.
- Competitive salary, bonus, and comprehensive benefits package.
- Collaborative, entrepreneurial, and customer-centric culture.
Why This Role?
Healthcare supply chains have never been more critical. As demand for specialised, compliant, and resilient logistics solutions continues to grow, this role offers the opportunity to partner with industry-leading customers and directly influence the movement of life-saving products around the world.
If you're passionate about strategic account management, international logistics, and building long-term customer partnerships, this is a unique opportunity to make a genuine impact within a market-leading organisation.
FAQs
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