Customer Success Analyst
Our client, a leading global healthcare and consumer products organization, is seeking a Customer Success Analyst to support key customer accounts and drive operational excellence across customer operations and supply chain functions. This role combines account management, order-to-cash expertise, analytics, Power BI reporting, process improvement, and cross-functional collaboration to improve customer satisfaction and business performance.
What You'll Do
- Act as the primary supply chain partner for assigned customer accounts
- Manage customer compliance requirements and reduce deductions, fines, and service disruptions
- Resolve order management, allocation, claims, and fulfilment issues
- Monitor and analyze KPIs including service levels, order accuracy, deductions, and SLA performance
- Develop Power BI dashboards and automated reporting solutions
- Leverage AI and automation tools to improve reporting and operational efficiency
- Conduct operational reviews and identify risks and process improvement opportunities
- Lead continuous improvement projects focused on customer experience and supply chain performance
- Maintain SOPs, documentation, governance processes, and compliance standards
What You'll Bring
- Bachelor's degree in Supply Chain, Business, or a related field
- 5+ years of experience in Customer Service, Supply Chain, Customer Operations, or Order-to-Cash environments
- Strong understanding of order management, billing, deductions, collections, and O2C processes
- Experience with ERP systems such as Oracle, SAP, or similar platforms
- Advanced Excel and Power BI experience
- Strong analytical and problem-solving abilities
- Knowledge of Lean, Six Sigma, process mapping, or continuous improvement methodologies
- Familiarity with SQL, data querying, or database concepts preferred
- Excellent communication and stakeholder management skills
Why This Role
- Highly visible role supporting strategic customer relationships
- Opportunity to influence supply chain performance and customer experience
- Blend of analytics, automation, customer operations, and process improvement
- Exposure to Power BI, AI-enabled tools, and digital transformation initiatives
- Strong benefits package and bonus opportunity
- Growth-focused environment with long-term career advancement potential
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.