Dispute and Deductions Lead
A leading Manufacturing organization is seeking a Dispute & Deduction Lead to drive excellence across deduction management, dispute resolution, customer claims, and cash recovery processes within the Order-to-Cash (O2C) function. This role serves as the business lead for deduction operations, partnering closely with cross-functional teams and outsourced service providers to improve cash flow, reduce revenue leakage, and elevate customer experience.
What You'll Do
- Lead end-to-end deduction, dispute, claims, charge-back, and settlement management activities.
- Serve as the primary SME and escalation point for deduction management.
- Drive cash recovery, reduce write-offs, and improve working capital performance.
- Partner with Commercial, Finance, Customer Service, Supply Chain, Logistics, and IT teams.
- Manage outsourced partners and ensure KPI, SLA, and governance compliance.
- Conduct root-cause analysis to reduce recurring deductions and operational issues.
- Develop reporting, dashboards, and business insights to support decision-making.
- Drive process optimization, automation, standardization, and continuous improvement initiatives.
- Promote data integrity, financial controls, audit readiness, and operational excellence.
What You'll Bring
- 5+ years of experience in Order-to-Cash, Deduction Management, Accounts Receivable, Customer Operations, or Finance Operations.
- Strong experience managing outsourced service providers, BPOs, GBS organizations, or similar vendors.
- Background leading deduction and dispute resolution programs.
- Experience leveraging data analytics to drive business improvements.
- ERP experience, preferably Oracle or similar platforms.
- Advanced stakeholder management and cross-functional influencing skills.
- Continuous improvement, change management, and process transformation experience.
- Excellent communication and relationship-building abilities.
Preferred Certifications
- Lean Six Sigma Green Belt or Black Belt
- APICS / ASCM CPIM
- CSCP
- PMP
- Change Management Certification
Why This Role
- High-visibility role supporting critical cash flow and revenue protection initiatives.
- Opportunity to influence enterprise-wide O2C performance.
- Lead process transformation and automation efforts.
- Extensive cross-functional exposure across commercial, finance, customer operations, and supply chain teams.
- Ability to make measurable impact on customer experience and business performance.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.