Key Account Manager - Time Critical Air and Road
Key Account Manager - Time Critical Transportation
An international and market-leading logistics organisation is seeking a Key Account Manager to support the continued growth of its specialised Time Critical Transportation business. This opportunity is suited to a commercially driven professional from a Logistics Service Provider (LSP) background who combines strategic account management expertise with a strong understanding of urgent and high-priority transport solutions.
The successful candidate will be responsible for developing and managing key customer relationships across complex logistics environments. The role requires proven experience within air freight, time critical road freight, or a combination of both, alongside the ability to identify growth opportunities, drive customer retention, and deliver high-value logistics solutions.
Key Responsibilities
- Manage and develop a portfolio of strategic accounts within the time critical transportation sector.
- Build long-term relationships with key decision-makers and stakeholders across customer organisations.
- Identify opportunities for revenue growth, cross-selling, and service expansion within existing accounts.
- Act as the primary point of contact for customer escalations, service reviews, and commercial discussions.
- Monitor market trends, customer activity, and competitor developments to support commercial strategy.
- Support tender processes, contract negotiations, and strategic customer projects.
- Promote a customer-centric approach while maintaining profitability and operational efficiency.
Profile
- Minimum of 4 years' experience in Key Account Management, Business Development, or Commercial Logistics roles within a Logistics Service Provider.
- Proven background in air freight or/ and time critical road freight
- Demonstrated success in managing and growing strategic customer relationships.
- Strong commercial acumen with experience negotiating contracts and delivering revenue growth.
- Experience within healthcare logistics, automotive logistics, perishables, or high-value cargo sectors.
- Experience operating in an international customer environment.
Skills & Competencies
- Excellent relationship management and stakeholder engagement skills.
- Strong commercial awareness and solution-selling capabilities.
- Ability to manage multiple customer priorities in a fast-paced environment.
- Results-oriented mindset with a proactive and consultative approach.
- Strong analytical, reporting, and presentation skills.
- Excellent communication and negotiation abilities.
- Ability to work effectively across operational and commercial teams.
Languages
- Dutch: Professional fluency required.
- English: Professional fluency required.
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