Quality Engineer

Position Summary

The Quality Engineer is responsible for driving customer satisfaction through the continuous improvement of manufacturing processes and quality systems. This role focuses on developing and maintaining Process Control Plans (PCPs), leading PFMEA activities, and implementing corrective and preventive actions that improve product quality, manufacturing performance, and customer outcomes.

Success in this role is measured through improvements in key quality metrics, including First Pass Yield (FPY), warranty performance, customer PPM, and PFMEA Risk Priority Number (RPN) reduction.

Key Responsibilities

• Develop, implement, and maintain Product and Process Control Plans (PCPs) to ensure consistent manufacturing quality.
• Lead PFMEA activities and drive risk reduction initiatives to improve process capability and product reliability.
• Facilitate cross-functional corrective and preventive action (CAPA) efforts based on internal quality data, customer feedback, warranty trends, yield performance, and customer PPM metrics.
• Perform root cause analysis and coordinate sustainable corrective actions using structured problem-solving methodologies.
• Investigate customer returns and product failures, ensuring timely analysis, containment, and resolution.
• Mentor and train cross-functional teams in quality tools, root cause analysis, and continuous improvement methodologies.
• Support new product launches through APQP and PPAP activities, ensuring quality requirements are met prior to production release.
• Coordinate customer audits, site visits, and quality-related reviews.
• Serve as the Quality representative for Lean Manufacturing and continuous improvement initiatives.
• Resolve critical quality issues while ensuring compliance with company procedures, customer requirements, and industry standards.
• Monitor and analyze quality performance metrics to identify opportunities for process and product improvement.
• Support additional quality initiatives and special projects as assigned.

Qualifications

Education & Experience

• Bachelor's degree in Engineering or a related technical discipline preferred.
• Minimum of 5 years of experience in a manufacturing quality engineering role.
• Equivalent combinations of education and relevant experience will be considered.
• Experience supporting the manufacture of mechanical and/or electromechanical products preferred.
• Strong experience working within automotive quality systems and customer-facing environments.

Required Technical Expertise

• Process Failure Mode and Effects Analysis (PFMEA)
• Process Control Plans (PCP)
• APQP and PPAP methodologies
• Root Cause Analysis and Corrective Action systems
• Statistical Process Control (SPC)
• Manufacturing process capability analysis
• Continuous Improvement and Lean Manufacturing
• Customer and supplier quality management
• Quality metric analysis and reporting

Quality Systems Experience

Candidates must have hands-on experience with:

• IATF 16949 / TS-16949 standards
• ISO 9001 Quality Management Systems
• Automotive customer and supplier quality requirements
• Product launch and quality planning processes

Knowledge, Skills & Abilities

• Strong understanding of manufacturing processes, process controls, and quality systems.
• Experience with both mechanical and electromechanical manufacturing environments.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to lead cross-functional teams and influence change throughout the organization.
• Strong verbal and written communication skills with the ability to present findings to leadership, customers, and operational teams.
• Proficiency in technical report writing and quality documentation.
• Ability to prioritize multiple projects and manage competing deadlines.
• Strong statistical analysis and data interpretation capabilities.
• Commitment to continuous learning and staying current with industry best practices.

Computer Skills

• Proficient with Microsoft Office Suite, including Excel, Word, and Access.
• Experience with quality reporting and manufacturing systems is preferred.

Preferred Certifications

The following certifications are considered a plus:

• ASQ Certified Quality Engineer (CQE)
• ASQ Certified Quality Technician (CQT)
• Certified Mechanical Inspector (CMI)
• Other relevant quality or manufacturing certifications

Key Performance Indicators (KPIs)

• Reduction in PFMEA Risk Priority Numbers (RPN)
• Improvement in First Pass Yield (FPY)
• Reduction in warranty claims and costs
• Customer PPM reduction
• Timely closure of corrective and preventive actions
• Successful APQP/PPAP completion for new product launches
• Customer satisfaction and quality performance improvements

This is an excellent opportunity for a hands-on Quality Engineer who thrives in a manufacturing environment, enjoys solving complex quality challenges, and is passionate about driving operational excellence and customer satisfaction.