Customer Success Manager
Company Overview
We are a diverse team of technicians, engineers, designers, and professionals united by a passion for craftsmanship, innovation, and exceptional customer experiences. Our work blends modern technology with timeless design principles, celebrating vehicles not just as modes of transportation but as meaningful, high‑quality creations.
Our mission is to keep iconic automotive experiences alive through thoughtful modernization, precision engineering, and a commitment to excellence. We believe in creating a workplace where every team member finds purpose-whether through the satisfaction of delivering a finely crafted product or through the inclusive, collaborative culture we foster. If you share our dedication to quality, integrity, and continuous improvement, we'd love to meet you.
Position Summary
We are seeking a Customer Success Manager to oversee the post‑sale customer experience and serve as a trusted point of contact for vehicle owners. This role involves managing delivery logistics, ongoing service coordination, customer communication, and the development of service processes and partner networks.
This is an opportunity to shape and implement the entire post‑sales experience for a growing organization.
Essential Duties and Responsibilities
- Serve as the primary contact for customers regarding deliveries, scheduled maintenance, and unexpected service issues
- Coordinate service resolutions with internal teams, external service partners, and dealer networks
- Oversee the full delivery process, including preparation, shipping, documentation, and ownership transfer
- Define and implement best‑in‑class post‑sales experience workflows
- Build and maintain the systems, tools, and processes needed for efficient customer support (CRM, communication platforms, scheduling tools, etc.)
- Develop relationships with professional service partners in key markets
- Hire, train, and lead a customer support team as the organization grows
Minimum Qualifications
- 5+ years of experience managing customer experience, preferably within premium or high‑end consumer products
- Experience overseeing third‑party service networks
- Strong project management, organizational, and leadership abilities
- Comfortable with ambiguity and capable of solving new, undefined challenges
- Strong judgment, decision‑making ability, and attention to detail
- Excellent written and verbal communication skills
- Positive attitude, structured approach to work, and a sense of humor
Desired Skills
- Experience in the automotive industry or related fields
- Enthusiasm for restoration, customization, or vehicle craftsmanship
- Basic understanding of maintenance workflows and how service facilities operate
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.