Inside Sales Representative

Location: Edison, NJ - In office
Reports To: Sales Director/ Operations

Job Summary:
The Jr. Consultant promotes products and services offered by the company to existing and potential clients. This vital team member operates from within the company's premises and collaborates closely with the sales and operations team to achieve revenue and customer acquisition goals. Their primary objective is to build strong relationships with clients, identify their needs, and offer tailored solutions, thereby driving business growth and enhancing customer satisfaction.

Key Responsibilities:

• Quotations, Negotiations, and Order Entry: Prepare and deliver accurate quotations to clients, engaging in negotiations when required to reach mutually beneficial agreements that align with company policies.
• Pipeline Management: Maintain a well-organized sales pipeline for tracking leads, opportunities, and progress. Diligently record and update customer information, interactions, and sales-related data in the company's CRM system.
• Upselling and Cross-selling: Identify and qualitatively assess upselling and cross-selling opportunities to maximize sales revenue and broaden product/service uptake.
• Customer Engagement: Provide exceptional customer service and support to existing clients. Engage with clients to understand their requirements, answer queries, and address concerns, ensuring a positive and lasting customer experience via email, phone, or in-person if needed.
• Product Knowledge: Possess a deep understanding of the company's products or services. Articulate product features, advantages, and benefits effectively, showcasing how they meet the specific needs of clients.
• Tradeshows and Events: Be available to attend tradeshows and events for lead generation.
• Collaboration: Work closely with the operations, marketing, and development teams to ensure smooth execution of sales initiatives and customer satisfaction.

Qualifications:

• Customer Service Expertise: A positive attitude and demonstrated expertise in communicating products, services, and instructions well to customers.
• Communication Skills: Excellent verbal and written communication skills are crucial for conveying information effectively, building rapport with clients, and delivering persuasive sales pitches.
• Customer Focus: The ability to understand customer needs, empathize with their concerns, and offer tailored solutions is vital for building strong customer relationships.
• Time Management: Efficiently manage time and prioritize tasks to ensure sales targets are met and client interactions are adequately addressed.
• Team Player: Collaborate with colleagues from sales, marketing, and other departments to foster a cohesive and successful work environment. Strong understanding of the industry and its dynamics.
• Negotiation, Communication, and Presentation Skills.
• Self-motivated, Results-oriented, and Comfortable with Targets and Deadlines.
• Proficiency with CRM Systems and Microsoft Office Suite.