Supply Chain Customer Service Manager
About the Role
Seeking a highly motivated and experienced Supply Chain Customer Service Manager in Indianapolis. This role is pivotal in ensuring seamless communication between manufacturing operations and customers, both domestic and international. You will be responsible for managing customer expectations, driving service excellence, and leveraging technology to enhance customer interactions.
Key Responsibilities
Customer Relationship Management
- Serve as the primary point of contact for multiple customers and regions.
- Build and maintain strong relationships with internal teams and external partners.
- Communicate proactively and regularly with customers to ensure expectations are met.
- Represent customer interests throughout the order lifecycle, including priority setting and issue resolution.
Planning & Scheduling
- Process Anticipated Delay Reports (ADRs) in a timely manner.
- Act as the central hub for schedule-related communications within the flow team.
- Collaborate with Master Schedulers and Inspection Planners to meet partner needs.
Capacity & Performance Management
- Conduct and report on plant capacity analysis.
- Monitor customer forecasts and service needs.
- Influence internal performance to align with customer requirements.
- Support and track customer service metrics and KPIs.
Order Fulfillment & Documentation
- Coordinate expedited orders and ensure documentation accuracy.
- Facilitate order progression through Forward Processing and Final Approval.
- Ensure compliance with customer documentation and delivery standards.
Qualifications & Skills
- Proven experience in SAP and demand management systems.
- Strong customer service mindset with a positive, proactive attitude.
- Excellent organizational, prioritization, and attention-to-detail skills.
- Advanced proficiency in Excel and MRP systems.
- Background in manufacturing, packaging, or supply chain operations.
- Ability to work effectively under pressure and meet deadlines.
- Familiarity with MRPII and OSSCE systems.
- Experience in high-speed, high-volume production environments.
- Strong project management and communication skills.
- Must be able to work onsite full-time in Indianapolis, IN.
FAQs
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