Air Freight Business Development Manager
Key Responsibilities
Client Relationship Management
- Build and maintain strong relationships with new and existing clients within the designated territory.
- Serve as a trusted advisor by understanding client needs and providing tailored logistics solutions.
New Business Development
- Identify and proactively engage potential clients through outreach, cold calling, networking, and industry events.
- Qualify leads by assessing customer requirements and aligning them with service capabilities.
Sales Meetings & Presentations
- Conduct in‑person meetings and presentations to demonstrate service offerings and value propositions.
- Address customer questions, concerns, and operational requirements.
Negotiation & Deal Closure
- Lead customers through the full sales cycle, including pricing discussions, contract negotiations, and finalizing terms.
- Close opportunities efficiently and professionally while balancing customer needs and organizational goals.
Sales Performance
- Achieve or exceed assigned sales targets and contribute to overall revenue growth.
Post‑Sale Support
- Provide ongoing customer support, ensuring smooth communication and rapid resolution of any service-related inquiries.
- Foster long‑term client retention and loyalty.
Market Research & Strategy
- Monitor market trends, competitor activity, and customer feedback to inform sales strategies.
- Identify emerging opportunities and recommend targeted business development initiatives.
CRM & Reporting
- Maintain accurate records of leads, sales activities, customer interactions, and pipeline updates in the CRM system.
Travel & Territory Management
- Travel within the assigned region to meet customers, attend trade shows, and represent the company at industry events.
Qualifications & Experience
- 10+ years of proven sales experience in freight forwarding, including airfreight, ocean freight, project cargo, and high‑volume logistics.
- Strong knowledge of global freight forwarding operations, documentation, compliance requirements, and Incoterms.
- Familiarity with customs procedures and country‑specific regulatory environments.
- Proficiency with logistics and CRM platforms such as Magaya, CargoWise, SAP TM, or similar systems.
- Exceptional organizational skills with the ability to manage multiple customers and complex sales cycles simultaneously.
- Strong verbal and written communication skills.
- Ability to work under pressure, meet deadlines, and thrive in a high‑stakes sales environment.
FAQs
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