Operations Manager - Hauling

Position: Operations Manager - Hauling

The Operations Manager is responsible for leading, training, and supervising employees to ensure safe, professional, and efficient service delivery in a branch generating over $30 million in annual revenue. This role fosters a positive work environment, promotes strong employee relations, and upholds a professional corporate image.

Key Responsibilities

Personnel Management

• Promote fair and consistent treatment of all employees.
• Maintain high standards of appearance and professionalism across operations.
• Apply progressive discipline to address performance issues.
• Ensure accurate and timely completion of driver paperwork, including truck reports, logs, and vehicle inspections.
• Conduct annual performance evaluations and approve compensation adjustments.
• Comply with all wage and hour regulations.

Operational Oversight

• Set priorities to meet customer service commitments effectively.
• Optimize personnel and equipment usage for collection and disposal services.
• Monitor and refine productivity standards throughout operations.
• Safeguard company assets and ensure DOT compliance for all drivers.
• Maintain up-to-date knowledge of DOT regulations and ensure adherence.
• Input relevant product line data into Tower daily, as needed.
• Support scheduled route audits.

Financial Performance

• Assist in developing and executing the operational profit plan, including:
  • Revenue retention and growth
  • Operational cost control
  • Achievement of growth targets
  • Productivity benchmarks
  • Capital planning and personnel requirements
• Ensure branch profit margins are consistently met.

Safety Leadership

• Champion a proactive safety culture focused on accident prevention and employee recognition.
• Investigate incidents and complete required documentation.
• Conduct regular route observations.
• Plan and lead monthly safety meetings.

Additional Duties

• Recruit, interview, hire, train, and discipline product line staff.
• Ensure employees wear proper uniforms provided by GFL Environmental.
• Comply with all applicable laws, regulations, and company policies.
• Perform other duties as assigned by management.

Qualifications

• Bachelor's degree preferred, or equivalent experience.
• 2-3 years of experience in the waste industry preferred.
• Must meet company standards for safety-sensitive roles.
• Commercial Driver's License (CDL) may be required.

Skills and Competencies

• Strong leadership and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Physical and Mental Requirements

• Ability to stand, sit, walk, use hands, reach, stoop, kneel, crouch, talk, hear, and climb.
• Visual acuity including close, distance, color, peripheral vision, depth perception, and focus adjustment.

Working Conditions

• Office-based work approximately 80% of the time.
• Moderate noise levels.
• Occasional exposure to motor vehicle traffic conditions.
• Some travel required.