Sr. Manager Product Safety, Quality, Compliance

Position Snapshot

The Senior Manager, Product Safety, Quality & Compliance is responsible for enterprise-wide product integrity across a diverse consumer goods portfolio. This role ensures that products are safe, compliant, durable, and launch-ready for both ecommerce and retail channels.

This leader defines pre‑launch requirements, establishes proof of compliance and performance, and manages product risk in a responsible, balanced manner. The role integrates regulatory requirements, internal standards, and business needs, providing clear judgment on performance tradeoffs. You will lead a global Quality organization, collaborate with Product Development, Sourcing, Legal, and Marketing, and advise executive leadership from product concept through post‑market performance.

This is a senior, high‑visibility role requiring technical depth, sound judgment, and an execution‑focused mindset.

About the Company

What We Do:
A leading ecommerce-focused organization creating high-quality, affordable consumer products that simplify everyday life.

Scale & Footprint:
Headquartered in the Northeastern U.S., the company is a top-tier online marketplace seller with strong growth and expanding omnichannel presence.

Industry Differentiator:
Known for its flagship consumer brand, the company combines creativity with data-driven insights to develop highly rated, customer-loved products.

Culture Highlights:
Fast-paced, collaborative, and customer-focused, with an emphasis on innovation and growth.

Impressive Growth:
Rapid expansion with ambitious plans to broaden reach and evolve into a full omnichannel business.

What You'll Do

1. Product Risk & Compliance Authority

• Own external product risk and regulatory exposure across markets.
• Serve as the internal authority on global product safety and regulatory requirements (e.g., U.S. federal agencies, chemical compliance regulations, international standards).
• Define category-specific regulatory and safety requirements, including warnings, disclaimers, labeling, care & use, and claims.
• Lead formal product risk assessments and escalate when risks exceed tolerance.
• Act as the decision-maker for product compliance readiness and regulatory go/no-go determinations.
• Govern safety warnings, disclaimers, labeling, care instructions, and lot coding across products, packaging, digital listings, and marketing.
• Lead incident response, regulatory reporting, and recall coordination when necessary.
• Maintain clear, practical compliance guidance for product, packaging, and ecommerce execution.
• Manage supplier compliance risk, including traceability, audit readiness, and escalation where vendor practices pose regulatory or brand exposure.

2. Quality Standards & Validation

• Define product performance standards and how they are validated.
• Establish category-specific durability and performance criteria aligned with consumer use and brand expectations.
• Own the global testing strategy, including timing, thresholds, and scope.
• Set pass/fail criteria for safety, performance, and claims substantiation.
• Manage third-party lab relationships, testing scope, and cost efficiency.
• Ensure product claims are accurate, defensible, and consistently applied.
• Own the compliance module within the PLM system for testing requirements, results, approvals, and claims.

3. Supplier Execution, Inspection & Signal Detection

• Lead supplier quality and compliance execution, including audits and corrective action governance.
• Define risk-based audit and inspection strategies by supplier, category, and volume.
• Partner with Sourcing on supplier onboarding, selection, and diversification based on quality and compliance risk.
• Manage factory-level quality execution through a regional QA team.
• Build right-sized inspection protocols based on risk profile.
• Drive corrective and preventive actions, including root-cause analysis and supplier capability improvement.
• Establish post-market surveillance through customer feedback, returns data, and marketplace signals.
• Identify systemic issues early and resolve them permanently.

4. Leadership & Influence

• Lead and develop a global Quality team, including international resources.
• Collaborate closely with cross-functional partners across Product, Sourcing, Legal, Marketing, and Operations.
• Provide clear updates to executive leadership on product risk, quality posture, and emerging issues.
• Represent the organization with external labs, compliance partners, and industry groups.

What You'll Bring

• 10+ years of leadership experience in product safety, quality, and compliance within consumer products.
• Experience across both hardlines and softlines preferred.
• Proven experience owning testing strategy, quality standards, and regulatory decision-making.
• Deep knowledge of food-contact regulations, consumer product safety standards, chemical compliance, and marketing claims requirements.
• Experience in ecommerce-centric environments and supporting retail channel expansion.
• Strong understanding of global supply chains, factory audits, and supplier quality execution.
• Bachelor's degree in a technical discipline required; advanced degree preferred.
• Ability to travel internationally up to several times per year.
• Multilingual capability is a plus.

What We Offer

• Comprehensive Benefits Package: Medical, dental, vision, retirement match, generous PTO, holidays, parental leave, wellness resources, on-site amenities (where applicable).
• Flexible Work Arrangement: Hybrid schedule with designated in-office days and limited fully remote flex weeks.
• Additional Perks: Learning and development support, commuter benefits, pet-friendly environment, wellness programs, snacks, and team-building events.

Equal Opportunity Statement

We welcome individuals from all backgrounds, identities, and experiences. If you believe you're a strong match, we encourage you to apply.