Technical Manager
Job Description:
The Technical Support Manager leads a team responsible for providing expert technical assistance to internal teams and external customers within the chemical manufacturing space. This role ensures timely resolution of product-related issues, supports process optimization, and contributes to customer satisfaction and retention. The manager collaborates closely with R&D, production, quality, and sales teams to deliver technical solutions and drive continuous improvement.
Key Responsibilities:
- Manage and mentor a team of technical support engineers and specialists.
- Provide advanced troubleshooting and technical guidance on chemical products and processes.
- Interface with customers to resolve product performance issues and support application development.
- Collaborate with manufacturing and R&D to address quality concerns and implement corrective actions.
- Develop and maintain technical documentation, FAQs, and training materials.
- Monitor support metrics and drive initiatives to improve response times and service quality.
- Stay current with industry trends, regulatory changes, and emerging technologies.
Qualifications:
- Bachelor's degree in Chemical Engineering, Chemistry, or related field; advanced degree preferred.
- 5+ years of technical support or process engineering experience in chemical manufacturing.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with chemical safety standards, regulatory compliance, and quality systems.
- Experience with CRM or support ticketing systems is a plus.
FAQs
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