Account Manager, Post Sales
About the job:
Octup is a real-time, dynamic operations and intelligent analytics AI platform purpose-built for 3PLs and eCommerce businesses. We unify data from different data sources into a centralized source of truth-powering internal efficiency, customer visibility, billing, and strategic growth. Our tools help 3PLs run warehouses smoother, retain clients through transparency, and differentiate their service in a competitive market. We're seeking a highly motivated person to join our dynamic team. This is a unique opportunity to work closely with both our internal tech team and external clients to deliver tailored solutions, ensuring exceptional client satisfaction and business success. In this role, you will own the implementation of the Octup platform for our unique clients. You will take over from sale to implementation, ensuring the client needs are met and the internal tech team has all the information they need to deliver exception service and custom reports to clients.
Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success with Octup's platform.
- Project Management: Oversee custom reporting and data integration projects, managing timelines, deliverables, and communication between clients and the tech team.
- Solution Design: Work closely with clients to understand their business challenges, design tailored solutions using Octup's platform, and ensure smooth implementation.
- Internal Collaboration: Coordinate with the tech team to manage project workflows, resolve client issues, and deliver on expectations.
- Process Improvement: Identify opportunities to improve internal processes for better client outcomes and scalability.
What We're Looking For Experience:
- 1-3 years in client management, project management, or consulting roles (preferably in SaaS or technology).
- Exposure to enterprise clients is a plus.
Skills:
- Exceptional presentation and communication skills.
- Strong research and analytical abilities to understand client needs and industry trends.
- Solid project management skills, including managing deadlines and multiple priorities.
- Technical literacy to work effectively with engineering teams and explain solutions to non-technical stakeholders.
Personal Attributes:
- Entrepreneurial mindset with a proactive, solution-oriented approach.
- Comfortable working in a fast-paced, growth-oriented environment.
- Passion for technology and innovation.
Education:
- Bachelor's degree in business, engineering, or a related field.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.Â
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.Â
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