Head of Customs Brokerage- USA
We are partnered with a global, integrated logistics and supply chain organization to recruit a Head of Customs Broker - U.S. This senior leader will have full responsibility for U.S. customs brokerage operations, with a mandate to stabilize performance, strengthen execution, and support commercial growth across a complex, highly regulated environment.
This role carries national scope, significant scale, and direct engagement with senior regional leadership.
The role
- Lead and oversee a U.S. customs brokerage organization of 200+ professionals
- Own operational performance across service quality, compliance, productivity, and cost‑to‑serve
- Partner closely with commercial leadership to support growth, retention, and customer satisfaction
- Provide strong, visible leadership during ongoing regulatory change and operational volatility
- Drive performance management, capacity planning, and accountability to service and financial KPIs
- Serve as the senior U.S. point of accountability for customs brokerage delivery and regulatory matters
- Build and sustain a disciplined, high performance operating culture
What they're looking for
- Active Licensed Customs Broker (required)
- 10-15+ years of progressive leadership experience in customs brokerage and trade compliance
- Licensed Customs Broker
- Proven experience leading large, multi‑site operational teams at scale
- Strong understanding of U.S. customs regulations and brokerage operations
- Ability to balance commercial partnership with hands on operational leadership
- Executive presence with the ability to influence across functions and senior stakeholders
FAQs
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