Retail Operations Lead - Premium Beauty Brand
About the Company
Our client is a fast-growing premium beauty brand with a strong global following and expanding retail presence across Asia. Renowned for its innovative products, distinctive brand identity, and customer-centric approach, the company is seeking a commercially minded Retail Operations Lead to drive retail excellence and business growth in Hong Kong.
The Opportunity
This is a key leadership position for a hands-on retail professional who combines strong frontline sales leadership with solid retail operations and administrative expertise.
The successful candidate will be responsible for leading store teams, optimizing retail operations, enhancing customer experience, and delivering sustainable sales growth. You will serve as the key link between retail stores and corporate functions, ensuring seamless execution of commercial and operational strategies.
Job Responsibilities
- Lead, coach, and motivate frontline retail teams to achieve and exceed sales targets
- Drive retail performance through effective KPI management, sales initiatives, and customer engagement activities
- Ensure operational excellence across all retail locations and maintain consistent brand standards
- Conduct regular store visits to support team development, identify opportunities, and resolve operational challenges
- Manage retail administrative functions, including sales reporting, workforce planning, scheduling, and performance tracking
- Analyze sales data, customer trends, and store performance metrics to develop actionable improvement plans
- Partner closely with Marketing, Finance, HR, Supply Chain, and Merchandising teams to support business objectives
- Oversee inventory management and stock allocation to maximize sales opportunities
- Support new store openings, promotions, seasonal campaigns, and retail projects
- Foster a high-performance culture focused on customer experience, accountability, and commercial success
Job Requirements
- 8+ years of retail experience within premium beauty, skincare, fashion, lifestyle, luxury, or related consumer brands
- Demonstrated success leading and developing frontline sales teams
- Strong understanding of retail KPIs, sales management, staff productivity, and customer experience
- Hands-on leader who enjoys spending time in stores while also driving strategic retail initiatives
- Excellent analytical, communication, and stakeholder management skills
- Proactive, energetic, and results-oriented mindset
- Fluent in English and Cantonese, Mandarin is an advantage
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.Â
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.Â
Yes, we help with CV and interview preparation. From customized support on how to optimize your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.