Director - Global Logistics & Customer Excellence
About the Company
Our client is a global distributor and supply chain solutions provider serving customers across industrial, specialty chemical, and manufacturing markets. With an established international footprint and a reputation for reliability, the organization continues to invest in its logistics capabilities, customer experience, and operational infrastructure to support long-term growth.
Position Overview
The Director of Global Logistics & Customer Excellence will lead global logistics, transportation, customer operations, demand planning, quality, and regulatory functions. This role is responsible for driving operational performance across the end-to-end customer life cycle while ensuring service excellence, regulatory compliance, cost efficiency, and scalable growth.
Key Responsibilities
- Lead global logistics, transportation, warehousing, fulfillment, distribution, and customer operations.
- Ensure seamless execution from order placement through delivery while maintaining service, quality, compliance, and profitability objectives.
- Drive continuous improvement initiatives focused on operational standardization, automation, and business process optimization.
- Partner with commercial teams to align customer expectations, operational capabilities, and growth strategies.
- Oversee customer service performance, escalation management, and customer satisfaction initiatives.
- Manage global transportation networks, 3PL providers, freight forwarders, warehousing partners, and carrier relationships.
- Lead freight procurement, contract negotiations, import/export operations, and trade compliance activities.
- Collaborate with Product, Quality, Regulatory, and Supply Chain teams to support product launches and operational readiness.
- Develop and manage operational budgets while identifying opportunities to improve efficiency and reduce costs.
- Build, mentor, and develop high-performing teams across multiple disciplines.
Qualifications
- Bachelor's degree in Supply Chain, Logistics, Operations, Business, Engineering, Finance, or a related field.
- 10+ years of leadership experience within logistics, supply chain, transportation, fulfillment, customer operations, or demand planning.
- Experience leading teams of 20+ employees in a complex operational environment.
- Proven success managing global logistics and transportation operations.
- Required experience handling chemicals and hazardous materials (HazMat).
- Minimum of five years of ocean freight management experience overseeing high-volume international shipments.
- Experience managing annual operating budgets exceeding $50 million.
- Strong background managing 3PLs, warehousing operations, transportation providers, and cross-functional initiatives.
- Experience leading operational transformation, process improvement, system implementation, or automation initiatives.
- Proficiency with ERP platforms such as SAP or Oracle.
- Strong analytical, financial, communication, and leadership skills.
FAQs
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