Supply Chain CSR (International Export Operations Specialist)

Supply Chain CSR II (International Export Operations Specialist)

Location: Research Triangle Park, NC
Hybrid: 2 days in office / 3 days remote

Position Overview

A global healthcare and life sciences organization is seeking a Supply Chain CSR II to support international customer service and export logistics operations. This role serves as a critical link between customers, logistics providers, regulatory agencies, and internal stakeholders to ensure the seamless execution of global shipments.

The ideal candidate will have experience managing export orders, preparing international shipping documentation, coordinating air and ocean freight, and ensuring compliance with trade regulations. This position is well-suited for someone with a background in export logistics, international customer service, trade compliance, or global order management.

Key Responsibilities

• Manage international customer orders from receipt through delivery.
• Prepare export shipping documentation, including commercial invoices, airway bills, certificates, and related customs paperwork.
• Coordinate international air, ocean, and ground shipments with freight forwarders and logistics providers.
• Ensure compliance with U.S. export regulations, customs requirements, and international trade laws.
• Review and apply INCOTERMS to support customer orders and transportation arrangements.
• Support export processes involving Letters of Credit, export licensing requirements, and country-specific import regulations.
• Conduct Denied Party Screening and verify shipment compliance requirements.
• Coordinate temperature-controlled and regulated product shipments, ensuring adherence to applicable transportation and quality standards.
• Monitor shipment status and proactively resolve transportation delays, customs holds, and service disruptions.
• Communicate with international customers regarding order status, product availability, shipping schedules, and delivery updates.
• Maintain accurate records within ERP and order management systems.
• Partner cross-functionally with Supply Chain, Quality, Regulatory Affairs, Customer Service, Sales, and Logistics teams to support customer requirements.
• Audit freight invoices and support transportation cost management activities.
• Participate in continuous improvement initiatives focused on customer service, transportation efficiency, and trade compliance.

Qualifications

Required

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in export logistics, international customer service, global trade operations, or supply chain coordination.
• Working knowledge of export documentation and international shipping processes.
• Familiarity with customs regulations, tariffs, and Harmonized System (HS) codes.
• Experience coordinating international air, ocean, and ground transportation.
• Knowledge of INCOTERMS and international transportation terms.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and ERP/order management systems.

Preferred

• Bilingual capabilities, with French strongly preferred.
• Experience supporting shipments to Canada, Mexico, or other international markets.
• Working knowledge of:
  • Air Waybills (AWB/HAWB)
  • Letters of Credit
  • Export licensing
  • Denied Party Screening
  • Dangerous Goods (IATA) regulations
  • FDA, Customs, and international regulatory requirements
• Experience within pharmaceutical, biotechnology, medical device, healthcare, or other regulated industries.
• Familiarity with Good Distribution Practices (GDP).
• Experience supporting temperature-controlled or cold-chain shipments, including CRT, refrigerated, and frozen product profiles.
• Understanding of data loggers, packaging solutions, and transportation methods for sensitive materials.