Sales Operations Manager

Job Summary:
The Sales Operations Manager is responsible for optimizing sales processes and supporting revenue growth within the semiconductor business, with a strong focus on pricing strategy and customer service excellence. This role ensures accurate pricing execution, efficient order management, and high-quality customer interactions across global markets.

Key Responsibilities:

• Develop and manage pricing models, discount structures, and margin analysis to support strategic sales initiatives.
• Ensure accurate and timely execution of quotes, contracts, and pricing approvals.
• Lead customer service operations, ensuring prompt resolution of inquiries, order issues, and delivery concerns.
• Collaborate with sales, finance, and product teams to align pricing strategies with market dynamics and business goals.
• Maintain and improve CRM and ERP systems to support sales workflows and data integrity.
• Analyze sales performance metrics and customer feedback to identify areas for improvement.
• Support sales forecasting, territory planning, and incentive programs.

Qualifications:

• Experience in sales operations within the semiconductor or high-tech industry.
• Strong analytical skills with expertise in pricing strategy and customer service management.
• Proficiency in CRM and ERP systems (e.g., Salesforce, SAP).
• Excellent communication, cross-functional collaboration, and problem-solving abilities.
• Bachelor's degree in Business, Engineering, or related field (MBA preferred).