Sr. Operations Manager

About the Role

We are seeking a strategic and results-driven Senior Operations Manager (SOM) to lead our facility's operations and drive the safe, efficient, and effective flow of inventory. This role is pivotal in managing a team of Operations Supervisors, forecasting production volume, and adapting resources to meet dynamic store demands. The SOM will champion safety, performance, and continuous improvement while fostering a culture of accountability and development.

Key Responsibilities

• Lead daily operations across the facility, ensuring inventory moves safely and efficiently.
• Supervise and mentor Operations Supervisors, setting clear goals and expectations.
• Monitor and adjust staffing and resources to meet fluctuating production volumes.
• Drive a culture of safety through observations, coaching, and proactive issue resolution.
• Communicate business objectives and workload plans to teams and senior leadership.
• Collaborate cross-functionally to ensure consistent processes and customer satisfaction.
• Report on key performance and financial metrics to upper management and corporate.
• Identify and implement process improvements aligned with corporate initiatives.
• Manage HR-related matters including attendance, pay, benefits, and workplace accommodations.
• Attract, hire, and develop top talent across operational roles.
• Lead teams through change and support career growth and development.

Qualifications

• Bachelor's degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field (or equivalent experience).
• 3-5 years of experience in distribution center operations or related area (7+ years if no degree).
• Proven leadership experience with direct reports, including salaried team members.
• Strong background in mentoring, coaching, and leading teams through change.
• Skilled in resource management, budgeting, and performance troubleshooting.
• Experience with corporate-led initiatives or leadership roles in supply chain facilities.

What You'll Bring

• A proactive mindset with a passion for operational excellence.
• Strong communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to safety, team development, and continuous improvement.